Job Description

About The Role

We are recruiting for a Payroll Advisor to join our busy payroll service.

If you are passionate about all things payroll related and arecommitted to achieving positive outcomes for London Borough of Tower Hamlets staff and teachers, we would love to hear from you. We are particularly looking for those who have a continuous improvement mindset.



This role sits within the Improvements, Systems and Transactions team, which is dedicated to delivering exceptional customer service, strengthening payroll governance, and harnessing digital technologies to create positive outcomes for both payroll staff and customers.

In this role, you will be:


primarily supporting end to end schools payroll service supporting the borough staff payroll team as required be directly in contact with staff and senior management on payroll queries.

About You

We are looking for someone who:


has experience of working in a busy payroll service of a large organisation (essential), sector is not a requisite is comfortable performing net pay calculations to demonstrate a basic understanding of additions and deductions, leave, maternity etc.. (essential) can work to set deadlines and can prioritise their work (essential) has strong communication and collaborative skills, with the ability to work effectively in a diverse community (essential) has experience of working with Resource Link software (desirable).

Our Benefits

Competitive salary depending on experience 39,807 to 41,637. Local Government Pension Scheme membership. Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas. Our service has a two day at office policy, supporting a flexible and agile work life balance. Staff money-saving schemes (e.g., rent deposit loans, season ticket loans). Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways. Great transport links, and an award winning modern Town Hall

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.



Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people.



As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive.



At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.