Job Description

Make a difference where it matters most.

At Moorfields Eye Hospital, we believe that looking after our staff is just as important as looking after our patients. We are seeking a skilled and motivated Payroll Liaison Officer to ensure payroll runs smoothly and accurately across the Trust, directly supporting the experience of our dedicated staff.



We are looking for an experienced payroll advisor who is used to working with complex pay queries and prides themselves on providing an excellent level of customer service.



As the Payroll Liaison Officer, you will be the main point of contact between Moorfields and our external payroll provider (SBS) playing a vital role in ensuring timely and accurate payments for our staff, troubleshooting complex payroll issues, and leading process improvements to enhance payroll accuracy and efficiency.



This is a part time role (22.5hrs) to support our existing payroll liaison officer. There is a degree of flexibility on when the hours can be worked within the week as long as there is consistent support for any incoming payroll queries.



As the Payroll Liaison Officer, you will be the main point of contact between Moorfields and our external payroll provider (SBS) playing a vital role in ensuring timely and accurate payments for our staff, troubleshooting complex payroll issues, and leading process improvements to enhance payroll accuracy and efficiency.



As a key member of the team, you will work closely with HR, Finance, and operational teams, supporting everything from system administration (ESR, HealthRoster) to overpayment investigations, payroll analytics, and reporting. This is a hands-on role with real impact--ensuring our staff are paid correctly and on time, every time.

We are looking for someone who:

Has substantial experience working with NHS payroll systems, ESR, and outsourced payroll providers.



Brings expert knowledge of payroll procedures, NHS terms and conditions, and payroll legislation (PAYE, NI, SSP, SMP, etc.).



Has strong IT skills, particularly with ESR systems and advanced Excel (pivot tables, macros, conditional formatting).



Can analyse data, solve problems effectively, and communicate complex information clearly to diverse audiences.



Is highly organised, accurate, and thrives under pressure while meeting deadlines.



What's in it for You?



At Moorfields, we invest in you--your growth, your wellbeing, your future.

You'll join a flexible, supportive organisation offering:

Competitive salary (including high-cost area supplement) Membership of the NHS Pension Scheme 24/7 independent counselling support Career-long learning and development opportunities Excellent transport connections Access to NHS and Blue Light discount schemes Free Pilates classes Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.



Please refer to the job description and personal specification for a full list of responsibilities of the role.