Job Description

Bromley GP Alliance is the GP Federation in Bromley and we are looking for someone to join our friendly and supportive Primary Care Network (PCN) team. The vacancy is for 22.5 hours across 3 days (Monday, Wednesday & Friday).
Main duties of the job
Provision of administrative support to the (PCN) team and wider team to ensure smooth running of their services.
About us
BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.
BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS.
BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce.
BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
Details
Date posted
26 June 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
B0166-25-0035
Job locations
Kelsey Park Farmhouse
379 Croydon Road
Beckenham
BR3 3QL
Job description
Job responsibilities
-Collating PCN reporting and performance
-Deal with patient requests to book clinical appointments for services offered by Bromley GP Alliance
-Complete EMIS tasks
-Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction
-Maintaining and inputting sessions onto EMIS
-Supporting the management of the Alliance admin emails
-Liaising with GPs and host practices
-Providing admin and secretarial support to the services
-Participate in service audits as directed by the clinical lead
-Providing clerical assistance to the management team as required
-Have full understanding of EMIS, ERS and Rotamaster system
-Undertaking a wide range of administrative duties which include ensuring information is managed correctly, filed and followed up accordingly
-Have working knowledge of all software and hardware, i.e. photocopier, email, patient information system
-Support with newsletters and bulletins
-Ability to learn new systems training will be provided Job description
Job responsibilities
-Collating PCN reporting and performance
-Deal with patient requests to book clinical appointments for services offered by Bromley GP Alliance
-Complete EMIS tasks
-Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction
-Maintaining and inputting sessions onto EMIS
-Supporting the management of the Alliance admin emails
-Liaising with GPs and host practices
-Providing admin and secretarial support to the services
-Participate in service audits as directed by the clinical lead
-Providing clerical assistance to the management team as required
-Have full understanding of EMIS, ERS and Rotamaster system
-Undertaking a wide range of administrative duties which include ensuring information is managed correctly, filed and followed up accordingly
-Have working knowledge of all software and hardware, i.e. photocopier, email, patient information system
-Support with newsletters and bulletins
-Ability to learn new systems training will be provided
Person Specification
Knowledge and Skills
Essential

• -Good computer literacy skills including knowledge of Word, Excel and Outlook
• -Excellent communication skills, both verbal and written
• -Good interpersonal skills
• -Ability to use databases and prepare spreadsheets.
• -Ability to communicate effectively with professionals at all levels
• -Ability to work on own initiative, without supervision and to prioritise own workload
• -Ability to work under pressure in potentially stressful situations
• -Ability to work as a team
• -Good organisational and planning skills
• -To be flexible and reliable
• -Willingness to learn new skills
• -Good understanding of confidentiality issues
• -To be self-motivated, enthusiastic and have a high standard of personal performance

• -Willingness to learn existing and new computer software packages
• -Knowledge and understanding of medical terminology
• -Knowledge and understanding of the GP setting issues
• -Knowledge and understanding of EMIS and ERS

• -Significant secretarial/administrative experience
• -Experience of working with a framework of confidentiality
• -Experience of dealing with a range of difficult or challenging situations both on the telephone and in person

• -Experience of working in an NHS environment

• -Educated to GCSE Level Grade C/4 or above in Maths and
• English
• -Good knowledge and use of the English Language
• -Excellent Grammar, spelling and punctuation
• -Good standard of education
• -Computer literacy skills

• -Good computer literacy skills including knowledge of Word, Excel and Outlook
• -Excellent communication skills, both verbal and written
• -Good interpersonal skills
• -Ability to use databases and prepare spreadsheets.
• -Ability to communicate effectively with professionals at all levels
• -Ability to work on own initiative, without supervision and to prioritise own workload
• -Ability to work under pressure in potentially stressful situations
• -Ability to work as a team
• -Good organisational and planning skills
• -To be flexible and reliable
• -Willingness to learn new skills
• -Good understanding of confidentiality issues
• -To be self-motivated, enthusiastic and have a high standard of personal performance

• -Willingness to learn existing and new computer software packages
• -Knowledge and understanding of medical terminology
• -Knowledge and understanding of the GP setting issues
• -Knowledge and understanding of EMIS and ERS

• -Significant secretarial/administrative experience
• -Experience of working with a framework of confidentiality
• -Experience of dealing with a range of difficult or challenging situations both on the telephone and in person

• -Experience of working in an NHS environment

• -Educated to GCSE Level Grade C/4 or above in Maths and
• English
• -Good knowledge and use of the English Language
• -Excellent Grammar, spelling and punctuation
• -Good standard of education
• -Computer literacy skills