Job Description

Job summary

Modality Partnership has a full time vacancy for a PCN Care Coordinator on a fixed term contract for 12 months. The postholder will be a high performing employee who will work as part of a multi-disciplinary team across Modality

Walsall

Primary Care Network practices. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who have a passion for working in health care, making a real difference providing seamless patient care, and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is both the delivery of evidence-based practice for patients presenting with a chronic condition, and the provision of preventative health care to the practice population. for the care delivered to their patients, demonstrating critical thinking and skills in clinical decision-making in the management of patients.

The role is not a regular 9am-5pm job; the job requires innovation, flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

About us

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most management roles focus on personnel management / project management. This is a role that will equip you with a portfolio of nursing in primary care with career advancing opportunities.

All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Job description

Triaging referrals and allocating to appropriate clinician/service Post discharge follow up phone calls. Administrative duties including onward referrals and liaising with ICS services. Face to face Reviews and Following up on referrals. Coordinating care home monthly MDT (agenda, invites, minutes, follow ups) Co ordinating weekly MDT. Managing the watch list caseload of patient within the community/palliative patients Developing a directory of contact numbers for services Care navigation Audit Take overall responsibility for arranging the weekly PCN led MDT meetings (including the weekly virtual Care Home(s) ward round) and the smooth running of integrated care within the team setting. A key role of the Care Coordinator will be to schedule the weekly MDT meetings, manage the meeting agenda items; ensuring that all new referrals are identified, and information circulated to team members in advance of the meeting. Liaise with all clinical and non-clinical members in the MDT to ensure effective MDT function. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.
Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. You will be the key link to the people whose care you are supporting, operating as a go to person to ensure that their care is seamless, they are active decision makers in their own care, and that everyone involved is working together. Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals.

You will love this job if you are able to work sensitively with patients their families and carers, are able to work as part of a healthcare team to seek feedback, continually improve the service and contribute to business planning.

If you feel this is the ideal opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification Knowledge Essential

Level 2 qualification in Maths and English (M) Understanding of health and social care processes (E) Knowledge/familiarity with medical terminology (E) Understanding of social determinants of health and how these can be addressed with patients (E) High levels of health literacy (E) Excellent knowledge of Microsoft Office (E)
Desirable

Educated to level 3 in a relevant topic, or working towards (D) Knowledge of a range of technology and digital tools that can be used support health and wellbeing (D) Understanding of current issues facing the NHS (D) Sound understanding of disease prevention (primary, secondary and tertiary) and how patients can build prevention into their lifestyle (D) Awareness of local services and resources for individuals, carers and families (D)
Experience Essential

Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (M) Experience of working in a multi-disciplinary setting where influence and negotiation is required (E) Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes (E) Experience providing advice/signposting to users (E)
Desirable

Experience of undertaking quality improvement activity (D) Experience of using technology and digital tools to support health and wellbeing (D) Experience of coproduction with patients or service-users (D)
Skills Essential

Skilled in use of person-centred measurement & outcomes delivery (E) Able to collate and disseminate voluminous and sometimes complex information (E) Able to assess and work within an individuals level of health literacy and support them to increase their understanding (E) Proven record of excellent written and verbal communication skills (E) Excellent motivational and influencing skills Excellent interpersonal skills (E) Able to deal with service users sensitively (E) Able to work as part of a team (E) Able to prioritise and manage own workload (E) Strong analytical and judgement skills Ability to analyse and interpret information and present results in a clear and concise manner (E) Excellent organisational and administration skills (E)
Desirable

Able to use asset-based approaches when working with individuals and families (D) Able to use patient activation tools to measure knowledge, skills and confidence in managing their own health and wellbeing (D) Able to use NHS Choices website effectively (D)
Salary is per annum WTE

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 24,500.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 04/08/2025