Job Description

We are seeking a proactive and compassionate Care Coordinator to join Swaffham and Downham Market (PCN). The post holder will support patients with personalised care planning, coordinate services, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes
Swaffham and Downham Market PCN is based in West Norfolk, our PCN serves 46,413 (NHS England, 2024) patients across our seven member practices.We pride ourselves in offering our patients the best care possible, demonstrating innovation, clinical excellence and working collaboratively with our allied health care professionals across the network. This position will be based at Plowright Medical Centre Swaffham, although candidates may be asked to work at their branch site in Necton.
Main duties of the job

• Proactively work wit patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.
• Support in administrative duties across the practice to support the patient and practice need.

About us
Plowright Medical Centre is a multi-disciplinary practice hosting numerous clinics.

• They have 4 Doctors, Advanced Clinical Practitioners, Clinical Pharmacist, Practice Nurses, Nurse Associates and Health Care Assistants running clinics across both sites.
• The Swaffham practice ( Main Site) operates from modern premises which has previously been a winner of the prestigious building LIFT design award for sustainability and still strives to demonstrate a green agenda. Our Administration department is operated out of the Swaffham Practice. The building is fully accessible. On site parking is available.
• The Necton Practice ( Branch Site) is a small purpose built practice. The building is fully accessible. On site parking is available.

Details
Date posted
10 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5629-25-0003
Job locations
Plowright Medical Centre
1 Jack Boddy Way
Swaffham
Norfolk
PE37 7HJ
Job description
Job responsibilities
Patient-Focused Care Coordination:

• Proactively work with patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.

Operational & Administrative Duties:

• Provide administrative and operational support to the practice and PCN.
• Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
• Maintain accurate and up-to-date records on S1 and other relevant systems.
• Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
• Respond to enquiries in a professional, welcoming, and person-centred manner.
• Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
• Provide admin support to vaccinators as required.

Health Inequalities & Patient Engagement:

• Support efforts to reduce health inequalities by adopting a population health management approach.
• Contribute to the delivery of Core20PLUS5 priorities.
• Encourage self-management and patient empowerment through education and access to appropriate resources.

Job description
Job responsibilities
Patient-Focused Care Coordination:

• Proactively work with patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.

Operational & Administrative Duties:

• Provide administrative and operational support to the practice and PCN.
• Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
• Maintain accurate and up-to-date records on S1 and other relevant systems.
• Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
• Respond to enquiries in a professional, welcoming, and person-centred manner.
• Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
• Provide admin support to vaccinators as required.

Health Inequalities & Patient Engagement:

• Support efforts to reduce health inequalities by adopting a population health management approach.
• Contribute to the delivery of Core20PLUS5 priorities.
• Encourage self-management and patient empowerment through education and access to appropriate resources.

Person Specification
Experience
Essential

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work independently and as part of a team
• Proficient in digital tools

Desirable

• Desirable
• Experience working in Primary Care or across multidisciplinary teams
• Trained in the use of S1
• Understanding of population health and health inequalities strategies

Person Specification
Experience
Essential

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work independently and as part of a team
• Proficient in digital tools

Desirable

• Desirable
• Experience working in Primary Care or across multidisciplinary teams
• Trained in the use of S1
• Understanding of population health and health inequalities strategies