Job Description

We are seeking a dedicated and organised administrator to co-ordinate the daily administrative needs of the PCN while supporting the home visiting service (HVS) and Enhanced access service (EA), providing an efficient service to all practices within the PCN and provide administrative support to the PCN Senior Manager or other PCN staff when required.

The Care Coordinatorwill manage patient needs by talking, meeting, answering queries and booking appointments with patients and practices within the wider PCN teams, including Clinical Pharmacists, Social Prescribers, Home Visiting, and Paramedic teams, and First Contact Physios.

Assist with Scheduling patient treatments or other procedures

Participating in the administrative and professional responsibilities of the PCN team

Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes

Data entry and coding of patient information pertaining to practice PCN Des & QOF requirements

Support patients to take up training and employment and to access appropriate benefits where eligible via referral to the Social Prescribers and health and wellbeing coach

Provide appropriate coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches, and other primary care professionals.

Main duties of the job: PCN Admin Support

Attend and minute the PCN monthly meetings circulating minutes to all attendees, once approved by the meeting chair.

Assist the Clinical Director with any fact finding required

Support social media and website updates

Liaise with EMIS over remote access or issues that arise with the system

Act as second point of contact for support to all PCN/HVS staff with IT issues

Assist the PCN Operations Manager with the induction of new staff

Ordering of stationery and medical equipment and uniforms where needed

Report back any issues with visits or staff, etc

Support the PCN Senior Manager with the organisation and clinics of the enhanced access service

Complete service data reports if required

Submit patient surveys for all PCN services.

Assist PCN Senior Manager with financial administration of invoices via QuickBooks

Bookkeeping including regular reconciliation for financial accuracy

Preparation and submission of monthly financial claims

Data entry and ongoing maintenance of the PCN finance spreadsheets

Updating action logs/trackers from board and other meeting agendas and flag outstanding actions to PCN Manager

Organise the Enhanced access rota, rostering of clinical hours report any gaps in service provision to PCN Manager

Add clinics to Emis

Maintain skills spreadsheet for EA staff

Collation of monthly time sheets for payroll

Any other duties as required by the PCN Senior Manager

Job Responsibilities

HVS (In the absence of the HVS Care coordinator) :

Planning the clinical team weekly rota, acting as the point of contact and booking Clinical Staff wishing to work in the service within the agreed rota

Run the lists daily and allocate visits

Act as first point of contact for the practices regarding HVS queries

Arrange cover if any absences occur

On a weekly basis publish the visit programme to the Practices in the PCN

Provide daily support to the PCN Manager and clinical team delivering the HVS

Ensure that all visits undertaken are recorded correctly in the medical records

Ensure patient feedback surveys are undertaken and uploaded as required by the service

Undertake the monthly returns to the CCG using the reporting template and case study returns

Report any absences to the PCN Manager

PCN Admin Support:

Attend and minute the PCN monthly meetings circulating minutes to all attendees, once approved by the meeting chair.

Assist the PCN Manager with any PCN related matters.

Assist the Clinical Director with any fact finding required

Support social media and website updates

Liaise with EMIS over remote access or issues that arise with the system

Act as second point of contact for support to all PCN/HVS staff with IT issues

Assist the PCN Manager with the induction of new staff

Ordering of stationery and medical equipment and uniforms where needed

Report back any issues with visits or staff, etc

Support the PCN Manager with the organisation and clinics of the enhanced access service

Complete service data reports if required

Submit patient surveys for all PCN services.

Assist PCN Senior Manager with financial administration of invoices via QuickBooks

Bookkeeping including regular reconciliation for financial accuracy

Preparation and submission of monthly financial claims

Data entry and ongoing maintenance of the PCN finance spreadsheets

Updating action logs/trackers from board and other meeting agendas and flag outstanding actions to PCN Manager

Organise the Enhanced access rota, rostering of clinical hours report any gaps in service provision to PCN Manager

Add clinics to Emis

Maintain skills spreadsheet for EA staff

Collation of monthly time sheets for payroll

Any other duties as required by the PCN Senior Manager

Care Coordinator;-

Manage patient needs by talking, meeting, answering queries and booking appointments with patients and practices within the wider PCN teams, including Clinical Pharmacists, Social Prescribers, Home Visiting, and Paramedic teams, and First Contact Physios.

Assist with Scheduling patient treatments or other procedures

Participating in the administrative and professional responsibilities of the PCN team

Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes

Data entry and coding of patient information pertaining to practice PCN Des & QOF requirements

Support patients to take up training and employment and to access appropriate benefits where eligible via referral to the Social Prescribers and health and wellbeing coach

Provide appropriate coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches, and other primary care professionals

Attending and participating in PCN and practice meetings as required

Diary management in liaison with reception staff

About us

Fareham & Portchester PCN (FPPCN) Comprises 4 practices. This is Fareham Centre Practice, Gudgeheath Lane Surgery, Westlands Medical Centre, and Portchester Practice. We have a patient population of approximately 47,500 with a diverse workforce of Paramedics, Nurses, ANP, General Practice Assistants, Care Co-ordinators, FCP Physio's, Social Prescribers and a Team of 3 Clinical Pharmacists and 3 Pharmacy Technicians. These are supported by the management and administration teams. We also pride ourselves on the excellent in-house supervision program we have been developing over the past 5 years to ensure maximum support and guidance from the GPs working alongside you. We also put a high value on the well being of our staff and strive to create and inclusive and supportive working environment.

At Fareham and Portchester PCN, we believe in the inherent dignity and worth of every individual. We are committed to fostering a culture that values diversity, promotes inclusivity, and ensures equal opportunities for all, irrespective of race, colour, ethnicity, gender, sexual orientation, gender identity, age, disability, religion, or any other characteristic protected by applicable laws.

Job Type: Full-time

Pay: 13.50 per hour

Expected hours: 30 - 37 per week

Work Location: In person

Application deadline: 28/11/2025