Job Description

As part of the wider team in general practice, General Practice Assistants (GPA) provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties.
GPAs are trained to undertake routine administration and basic clinical duties. They can help to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.
Main duties of the job
1. Assisting the urgent care GP during their sessions.
2. Arranging patient appointments, referrals, tests and follow up consultations.
3. Completing simple clinical observations/investigations as directed, e.g. dipstick urine, taking blood pressure, ECG and phlebotomy.
4. Completing basic (non-opinion) forms.
5. Completing core elements of specific forms for GP approval and signature, e.g. insurance, mortgage, and benefits agency forms etc.
6. Explaining treatment procedures to patients
7. Assisting GPs to liaise with outside agencies, e.g. contacting an on-call doctor for advice, arranging patient admission.
8. Sorting, prioritising and signposting clinical communications and letters (including medication changes where appropriate) for GP and other members of staff.
9. Extracting information from clinical letters for coding purposes and to add to patient notes.
10. Supporting with QOF reviews such as Long Term Condition review.
11. Supporting surgery Patient Services in managing patient demand, prioritisation of patient with urgent needs
12. Supporting the surgery and/or PCN database searches, audits and quality improvement projects.
13. Participate in an annual individual performance review.
14. Track and record evidence of experience against the national competency framework.
15. Inform the lead Clinical Manager of any concerns regarding the role and request professional development as required.
16. Awareness of own professional boundaries.
About us
Mid Norfolk PCN are recruiting for a PCN GP Assistant.
The post holder will be supporting Orchard Surgery, part of Mid Norfolk PCN.
Date posted
23 April 2025
Pay scheme
Other
Salary
xc2xa312.25 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A5797-25-0003
Job locations
Orchard Surgery
Commercial Road
Dereham
Norfolk
NR19 1AE
Job description
Job responsibilities
The following list of duties should not be regarded as definitive as they may be reviewed from time to time to take account of changing circumstances. Also, tasks and duties may be redistributed amongst the practice team as necessary, and cooperation should not be unreasonably withheld.Training will be provided in relevant areas.
1. Assisting the urgent care GP during their sessions.
2. Arranging patient appointments, referrals, tests and follow up consultations.
3. Completing simple clinical observations/investigations as directed, e.g. dipstick urine, taking blood pressure, ECG and phlebotomy.
4. Completing basic (non-opinion) forms.
5. Completing core elements of specific forms for GP approval and signature, e.g. insurance, mortgage, and benefits agency forms etc.
6. Explaining treatment procedures to patients
7. Assisting GPs to liaise with outside agencies, e.g. contacting an on-call doctor for advice, arranging patient admission.
8. Sorting, prioritising and signposting clinical communications and letters (including medication changes where appropriate) for GP and other members of staff.
9. Extracting information from clinical letters for coding purposes and to add to patient notes.
10. Supporting with QOF reviews such as Long Term Condition review.
11. Supporting surgery Patient Services in managing patient demand, prioritisation of patient with urgent needs
12. Supporting the surgery and/or PCN database searches, audits and quality improvement projects.
13. Participate in an annual individual performance review.
14. Track and record evidence of experience against the national competency framework.
15. Inform the lead Clinical Manager of any concerns regarding the role and request professional development as required.
16. Awareness of own professional boundaries. Job description
Job responsibilities
The following list of duties should not be regarded as definitive as they may be reviewed from time to time to take account of changing circumstances. Also, tasks and duties may be redistributed amongst the practice team as necessary, and cooperation should not be unreasonably withheld.Training will be provided in relevant areas.
1. Assisting the urgent care GP during their sessions.
2. Arranging patient appointments, referrals, tests and follow up consultations.
3. Completing simple clinical observations/investigations as directed, e.g. dipstick urine, taking blood pressure, ECG and phlebotomy.
4. Completing basic (non-opinion) forms.
5. Completing core elements of specific forms for GP approval and signature, e.g. insurance, mortgage, and benefits agency forms etc.
6. Explaining treatment procedures to patients
7. Assisting GPs to liaise with outside agencies, e.g. contacting an on-call doctor for advice, arranging patient admission.
8. Sorting, prioritising and signposting clinical communications and letters (including medication changes where appropriate) for GP and other members of staff.
9. Extracting information from clinical letters for coding purposes and to add to patient notes.
10. Supporting with QOF reviews such as Long Term Condition review.
11. Supporting surgery Patient Services in managing patient demand, prioritisation of patient with urgent needs
12. Supporting the surgery and/or PCN database searches, audits and quality improvement projects.
13. Participate in an annual individual performance review.
14. Track and record evidence of experience against the national competency framework.
15. Inform the lead Clinical Manager of any concerns regarding the role and request professional development as required.
16. Awareness of own professional boundaries.
Person Specification
Qualifications
Essential

• Equivalent experience in admin/customer service environment.

• Computer literate
• Experience of using Word or Excel
• Confident using the telephone
• Experience of offering high quality customer care
• Attention to detail
• Able to work on own initiative
• Good standard of verbal and written English
• Experience of reception/general practice work

• Experience of clinical systems
• Experience of working as a personal assistant
• Experience of medical record summarising

• Equivalent experience in admin/customer service environment.

• Computer literate
• Experience of using Word or Excel
• Confident using the telephone
• Experience of offering high quality customer care
• Attention to detail
• Able to work on own initiative
• Good standard of verbal and written English
• Experience of reception/general practice work

• Experience of clinical systems
• Experience of working as a personal assistant
• Experience of medical record summarising