Job Description

TRANSPORT MANAGER - GRAYSCROFT COACHES

Location:

Mablethorpe, Lincolnshire

Salary:

Competitive, dependent on experience

Hours:

Full-time, Permanent

Grayscroft Coaches, a respected and long-established family-run passenger transport company, is seeking a highly experienced, proactive and motivated Transport Manager to lead our operations team. The successful candidate will be responsible for ensuring full compliance with transport legislation, maintaining operational efficiency, and delivering the highest standards of safety and customer service.

Key Duties and Responsibilities

Compliance & Legal Responsibilities

Driver Compliance:

Ensure all drivers hold valid licences and operate within legal working hours, including the review and analysis of tachograph and working time records alongside our local bus service punctuality.

Operator Licensing:

Manage and maintain the company's operator licence, ensuring it remains valid and fully compliant with regulatory requirements.

Regulatory Updates:

Stay informed of changes in transport legislation, ensuring the business remains compliant at all times.

Operations & Efficiency

Route Planning:

Optimise driver schedules and routes to improve efficiency and reduce unnecessary mileage.

Staff Management:

Line-manage transport & administrative staff, coordinate rotas, and oversee recruitment, training, and staff development to maintain high service standards.

Stock Management:

Monitor and assist with stock control, including fuel, AdBlue and other general supplies required for the business.

Payroll Support:

Conduct weekly audits of staff wage slips and assist the Accounts department with weekly wage payment runs.

Management Support:

Work directly in unison with company directors, maintenance and booking departments to ensure efficient day to day operations and successful completion of bookings and contracts.

Performance & Customer Focus

Performance Analysis:

Use data and analytics to review operational performance, identify areas for improvement, and present findings and recommendations to senior management.

Customer Satisfaction:

Handle customer feedback and complaints, implementing service improvements to enhance customer experience.

Incident Management:

Respond promptly to service disruptions or incidents, making effective real-time decisions to minimise impact and maintain operational continuity.

Strategic & Supervisory Duties

Reporting:

Work closely with and report directly to the Directors on day-to-day operational matters.

Policy Advice:

Advise on and implement company policies to promote safety, compliance, and operational excellence.

Leadership:

Lead and supervise the transport team, delegating responsibilities effectively and ensuring high performance across all levels.

Driver Recruitment:

Interview and assess prospective new drivers wishing to join the company.

Training:

Organise and oversee both in-house and CPC-based training, supporting the delivery of the company's in-house driver training programme.

Driving Duties:

Drive company vehicles as required to support operations.

Health & Safety:

Assist with on-site health and safety compliance.

HR:

Assist directors in managing company HR duties.

Qualifications and Skills

Transport Managers CPC (Certificate of Professional Competence) in Passenger Transport Operations - essential*.
Proven experience in a senior transport management role within the coach, bus, or passenger transport sector. Strong working knowledge of UK transport legislation, safety standards, and compliance frameworks. Demonstrable leadership and people management skills with the ability to motivate and develop a team. Excellent organisational, analytical, and communication skills. High level of commercial awareness with the ability to identify efficiencies and cost-saving opportunities. Proficient in IT systems and transport management software. A full, clean UK driving licence (PCV licence desirable).

Personal Skills

As a family-run company, we pride ourselves on our close-knit, supportive culture where everyone mucks in and lends a hand when needed. Our workplace is fast-paced and dynamic, so we're looking for someone who's a true team player, approachable, flexible and ready to take on a variety of tasks. You'll need to thrive under pressure while maintaining a positive attitude and contributing to the friendly, can do spirit that defines our team.

You will be required to behave in a professional manner at all times and lead by example, demonstrating respect, honesty and trustworthiness in all tasks. Excellent communication skills - both verbal and non-verbal are essential, as is the ability to build and maintain strong relationships. Our industry is supportive so fostering positive connections with fellow bus and coach operators, as well as our regular suppliers is key to our continued success. A light-hearted nature and good sense of humour will help you fit right in with our friendly and hardworking team.

Why Join Grayscroft Coaches?

Be part of a well-respected, family-run company with a strong reputation for quality and reliability. Work within a supportive and dedicated team environment. Opportunity to make a real impact in shaping operational excellence and driving the business forward. Competitive pay and benefits package. Help take Grayscroft Coaches to new heights by facilitating the smooth depot relocation planned for Spring 2026. Regular staff social events

To apply:

Please send your CV and a covering letter outlining your suitability and salary expectations for the role to

transport@grayscroft.co.uk

Job Type: Full-time

Benefits:

Company events Employee discount On-site parking
Work Location: In person