Job Description

Region

London

Vacancy Type

Permanent/Full Time

Job Summary

Peer Support Senior Officer (Online Community)

34,300 - 37,300 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We're looking for a Peer Support Senior Officer (Online Community) to join our team and help us provide high-quality support to men and their loved ones navigating prostate cancer.




The Peer Support team plays a vital role in connecting men and their loved ones to others with lived experience of prostate cancer. We do this through our One-to-One Peer Support service which matches anyone affected by prostate cancer to our trained volunteers with a similar experience and more recently our Online Community, a website-based discussion forum that provides a space for men and their loved ones to share their experiences and find support.




As a Peer Support Senior Officer (Online Community), you'll focus on assisting the Peer Support Manager with the development and integration of our Online Community into our wider support services. Once up and running, you'll take the lead on the day-to-day management and moderation of the community. You'll work closely with users to understand what they need from the platform, and you'll be key in shaping it into a safe, welcoming and supportive space where people affected by prostate cancer can connect.




You'll also develop policies and guidelines to ensure safe and respectful interactions, recruit and support volunteer moderators, and work with other teams to share helpful news, resources and health information on the forum. You'll use analytics and user feedback to improve the platform and support its growth, while staying informed about best practice and emerging trends in online communities.




While the strong focus of this role will be the Online Community, you'll also help deliver our One-to-One Peer Support service, triaging enquiries, matching service users with trained peer volunteers who've experienced prostate cancer and help with volunteer onboarding and coordination.

What we want from you

We're looking for someone with experience managing an online community or similar digital support service. You'll be comfortable providing information and support to people who may be facing difficult or emotional circumstances, and you'll understand the importance of creating a safe and inclusive space for users to connect and share.




You'll bring a good understanding of digital engagement, knowing how to encourage community growth and participation, and you'll be comfortable using data and insights to guide improvements. You'll also have experience collecting and monitoring service data to help shape decisions and measure impact.




Excellent communication skills, both written and spoken, are essential. You'll know how to engage sensitively with people who have lived experience, making sure their voices are reflected in how services are developed and delivered. You'll also be able to work collaboratively across teams, building relationships with internal colleagues and external partners, and supporting cross-functional projects.




You'll need to be organised and able to manage a varied workload. A flexible, responsive approach is key, and experience supporting or supervising volunteers would be a plus.


While you don't need to be a clinical expert, a basic understanding of cancer care in the UK, and an awareness of how inequalities can affect access to health and support services, will help you approach the role with the insight and sensitivity it requires.

Why work with us?

Every man needs to know about the most common cancer in men - prostate cancer. It's a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.




Prostate Cancer UK is the largest men's health charity in the UK. We have a simple ambition - to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We're blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.




Work with us and you'll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We'll support you to develop your skills and expertise.




We offer a competitive benefits package, including:


Generous leave entitlements that increase with service One 'development day' a month to use for training or personal development Enhanced contributory pension scheme Life insurance and group income protection Health Cash Plan Life and wellbeing advice and support via our Employee Assistance Programme Discounted gym membership and high street shopping discounts Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we're committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We'll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.




We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Our people networks

We're continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:


Pride - A safe space where LGBTQ+ colleagues -- and our allies -- can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people Mind & Body - Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness Culture Club - Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Wellbeing and hybrid working

Our hybrid working approach combines the best of flexible working - a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.




Each of our teams has a team agreement outlining when and how often we're expected to be in our London Bridge office. We're very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs.




For this role, we would expect the successful candidate to be coming into the London office at least one day per month. Additional attendance may be required for team meetings, training, or events.

Next steps

The closing date is Sunday 14th September 2025.

Applications must be submitted by 23:45 UK time.


Interviews: By arrangement.

Currently scheduled for the week of Monday 22nd September 2025.

How to apply

To complete your application, you'll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the 'STAR' technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.

PART ONE

Please address the core/essential skills, experience and competencies required using real examples where possible and tell us in what ways you are a good match for the role.


This provides you with a great opportunity to showcase your knowledge, skills and experiences with the most important aspects of this role which will be used in reviewing and shortlisting applications:


Experienced in managing an online community or similar online support services Experienced in providing information and support to people in a health, charity or other support focused settings Knowledge of digital engagement strategies to support community growth and user participation Ability to engage with people with lived experience to develop services, ensuring their voices are central to decision making. Ability to build, develop and maintain relationships with key stakeholders both external and internal, and to work collaboratively on cross-functional projects Ability to use data and insights to improve and develop services that will meet the needs of service users

PART TWO

Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.


This provides you with a great opportunity to further support your application, showcase your understanding of the role and how you feel you'll be able to contribute to the success of Prostate Cancer UK.


Apply via the apply now link at the top and bottom of this page where you'll be taken through to our career portal.

Got a question?

Please let us know if you have any accessibility requirements or any other questions - we're here to help: hr@prostatecanceruk.org


We look forward to receiving your application!


Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.