Job Description

Pensions Administrator Trainee
What's the role?
Join us as a Pensions Administrator in Isio's brand new Pensions Administration Training Academy in Belfast.
This is a permanent role and a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over the first 12 months, you'll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You'll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data - all while building your knowledge of UK pension regulations and member services.
This role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service.
The start date for our Academy will be Monday 5th January 2026 and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday should you wish to.
What will the role entail?
Data Management & Benefit Administration
Maintain accurate member records through cloud-based administration systems
Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
Perform benefit calculations and validate data integrity under senior supervision

Member Engagement & Support
Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
Provide clear, jargon-free guidance on pension benefits while demonstrating empathy

Team Collaboration & Innovation
Manage caseloads effectively to meet team processing targets
Engage in knowledge-sharing sessions with colleagues and mentors

Professional Development
Complete mandatory training programmes within specified deadlines
Apply technical knowledge practically through supervised casework
Pursue self-directed learning to understand end-to-end pension administration processes

What we're looking for
Essential
Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
Communication: strong spoken and written communication skills with the ability to actively listen to others
Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
Attention to Detail: Ability to follow processes meticulously and identify improvements
Adaptability: Eagerness to learn new systems and adapt to changing priorities

Desirable
Prior customer service experience in a fast-paced, target driven environment (any sector)
Familiarity / experience of working in an office environment
A-levels or equivalent

What you can expect in return
A competitive salary and market leading bonus scheme with stretch targets for high performance
Study support to help you achieve professional qualifications, with salary increases for exam passes
Development and training opportunities to support your career ambitions throughout your time with us
A friendly, and supportive team who will help you to deliver your best work

we offer Isio - Careers & Benefits

What's next?
follow the simple application process on-line.
Please note the deadline for applications is Sunday 19th October 2025.
The interview process will involve an on-line assessment, and successful candidates will be invited to an Assessment Centre in our Belfast office on 7

th

and 10th November 2025.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com

Department

Pensions Administration

Role

All

Locations

Belfast

Remote status

Hybrid

Employment type

Full-time