Job Description

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Reports to People Director

Job Summary

Manage end to end employee life cycle processes and provide support to the People team as needed. Ensure an effective, efficient and timely approach to all employees, managers, stakeholders and team. Be a strong positive brand ambassador for the People team putting employee experience at the core in addition to fulfilling employment law, People policy/guidelines and company compliance needs. In turn supporting a best-in-class people team and reputation.

Essential Duties & Responsibilities:

• Managing end to end employee life cycle processes, including but not limited to:

• Offer and new starter process
• Early employment process
• Leaver process
• Issuing changes in terms and conditions
• Referral process
• Benefits processes
• References
• Awards
• Managing People inboxes quickly and efficiently (includes managing expectations). In addition, working with People colleague(s) and triaging as required ensuring actions are owned

• Managing People folders, including keeping them up to date, in the appropriate place and ensuring we comply with GDPR, data protection laws and company guidelines
• Supporting reporting requirements as needed
• Effectively managing improvements of processes and documentation with the team. Raising to manager on areas which may require improvement with consideration of solutions
• Updating and managing People systems and trackers to ensure accurate data can be reported
• Entering all payroll related changes to monthly payroll tracker with full accuracy. Working with team to ensure all data is included for submission in advance of payroll cutoff (in agreed timelines) to colleague for second check
• Covering appropriate People colleague(s) during periods of absence ensuring employee experience processes can be fulfilled
• Supporting managing inductions for new employees including delivering People Inductions
• Supporting additional activities as required by team and line manager

Experience, Skills, and Qualifications

• Excellent administration skills with high attention to detail and accuracy
• Ability to multitask and prioritise; excellent time management and organisational skills
• Demonstrates a proactive, positive approach
• Ability to learn and apply People and company policies/guidelines and processes with an understanding of UK Employment Law
• Strong understanding of confidentiality and GDPR guidelines and ability to apply this appropriately to all activities within role
• Excellent customer services skills
• Excellent verbal and written communication skills with the ability to manage expectations
• Strong team player
• Proficient in using Microsoft Office suite and ability to use people systems
• HR/People team administration experience

Travel Requirements

• Travel to London as required

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

OPEN Health