Job Description

JOB DESCRIPTION

Job Title

People Assistant

Location

Luton

Function / Reporting

Director of People

Contract

Monday to Friday, 0900 - 1730

The Housing Network - Who are we?

We are The Housing Network (THN), a private Limited Company with a purpose.

We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Role Overview - What is it?

The People Assistant delivers first-line HR support and manages a wide range of people administration. They act as a key contact point for employees and managers, ensuring accurate, timely, and people-centred processes. With a slightly more skilled remit, this role bridges day-to-day HR operations and advisory work, freeing up People Advisors for complex case management.

The People Assistant ensures that HR services are accessible, accurate, and people-focused. Their role strengthens employee experience from induction through to exit, ensures compliance and efficiency in ER case handling, and underpins a professional, responsive People function.

Main Duties - What needs to be done?

Employee Lifecycle

- Prepare contracts, offer letters, changes to terms, probation reviews, leaver documentation, and exit interviews.

Induction & Onboarding

- Coordinate induction schedules, issue welcome packs, track completion of induction checklists and mandatory training.

Casework Administration

- Schedule meetings/hearings, prepare packs, take notes, and track outcomes for ER cases.

Employee Queries

- Provide first-line support for employees and managers, escalating where necessary.

HR Communications

- Maintain HR intranet pages, staff bulletins, and templates; support internal HR comms and engagement updates.

Data & Reporting

- Run and quality-check routine HR reports (headcount, turnover, absence); support People Data & Insights Analyst with data accuracy.

Project Support

- Provide admin support for people-led initiatives (trauma-informed practice, wellbeing campaigns, B Corp activities).

Competencies - Who with and your skill level?

Key Skills & Attributes

Strong administrative and organisational skills with attention to detail. Confident in dealing with people queries and providing clear information. Skilled in note-taking, drafting, and preparing HR documentation. Strong IT skills (HRIS, MS Office, Excel). Ability to prioritise and balance multiple deadlines.

Impact of the Role

The People Assistant ensures that HR services are accessible, accurate, and people-focused. Their role strengthens employee experience from induction through to exit, ensures compliance and efficiency in ER case handling, and underpins a professional, responsive People function.

Behaviour:

Work with an inclusive approach Role modelling ethical behaviours, leading the business in living our Values Keen to support colleagues and ensure business is working cohesively and to the same objectives. Keen on strong compliance culture. Able to work with minimal direction. Adaptability and being prepared to help out if circumstances require. We would expect you at all times to: act with integrity act with due skill, care and diligence act with professionalism be open and co-operative with colleagues act with compassion to those both within the Company and those who we support in the accommodation
Job Types: Full-time, Permanent

Pay: Up to 26,500.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Paid volunteer time Referral programme Sick pay
Work Location: In person