Job Description

Job Introduction

Are you passionate about delivering high-quality HR support and driving positive change across the employee lifecycle?


We are seeking a proactive People/HR Advisor to join our dynamic People Service Centre team. In this pivotal role, you'll provide first-level, solutions-focused HR advice on a wide range of employment matters, oversee employee relations case management, and ensure a seamless, customer-focused service. You'll also supervise and support our People Administrators, ensuring all HR queries and documentation meet the highest standards of legal and policy compliance.


If you thrive in a fast-paced environment and are committed to promoting a driven, inclusive, collaborative and innovative culture, we'd love to hear from you!

What you will be doing

Contribute to shaping HR advice that supports inclusion, engagement, and organisational values. Oversee and manage end-to-end case management support for all employee relations (ER) cases across the employee lifecycle. Develop the Fresh Service system to enhance customer-focused service and reporting capabilities. Oversee quality assurance of all HR documents to ensure policy and legal compliance, accuracy, and consistency. Support and upskill managers to effectively handle informal staff issues and provide best practice advice to minimise escalation. Work flexibly and with integrity to meet the needs of WMCA and the People & Culture Services Team. Collaborate closely with the ER & Policy team and People Business Partners to ensure effective and timely management of ER cases, escalating where necessary. Work with the Health, Safety & Wellbeing team and EDI Partner on employee wellbeing, workplace adjustments, and issuing Passports. Contribute to the development and upskilling of the People Admin team and enhance manager capability through coaching and support. Deliver consistent, timely, and legally informed first-level advice to managers on HR relations issues. Manage ER case support, including recording, tracking, and reporting for seamless service. Manage Fresh Service tickets, ensuring fair allocation and timely action for a customer-focused service. Oversee document preparation and responses, ensuring accuracy, consistency, and best practice. Ensure accurate and timely completion of the Payroll tracker in conjunction with People Systems & Data. Develop and review HR process mapping to improve effectiveness, audit compliance, and user experience.

What you need

Educated to degree level. CIPD qualified to level 5. Experience of working in an HR Service Centre providing advice and transactional services across the employee lifecycle. Proven experience in providing HR advice and support on employee relations issues across the ER casework lifecycle. Experience in developing and improving HR processes to improve effective services and evidence-based audit compliance. Evidence of using coaching skills to develop managers' competence and confidence in dealing with people management issues. Understanding and knowledge of relevant employment legislation. Good understanding of HR processes and ways of working. Excellent time management skills with the ability to plan and organise a varied workload. Ability to use own initiative and make sound decisions based on policy and agreed scope. Excellent communication and interpersonal skills, with a high level of tact and discretion. Excellent attention to detail and accuracy. Evidence of continued professional development.

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straight forward. Follow these steps to get started.

Create your Careers Account.

Register with your name, email address, and a password.

Build your Profile.

Upload your CV to help populate your career and education details.

Write your Supporting Statement.

Make sure to address each of the required essential criteria.

Submit your application.

Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won't be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it's your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.


Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.


We offer a comprehensive benefits package that includes:

Local Government Pension Scheme (

one of the most generous pension schemes in the UK

).

28 days

paid annual leave (with an option to purchase more)

EV car benefit scheme

Ethical

saving options

and

healthcare plans.

Discounted

gym membership, will writing

and

mortgage advice.

An option to

buy a bicycle

, including e-bikes and adapted pedal cycles, at a discounted rate.

3 days

of paid leave each year to

volunteer

.

Interest free financing

through SmartTech to buy the latest technology

Discounted shopping

with over 2,000 big-name retailers, and more.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.


We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.


We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.


We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.


Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).