Job Description

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.


We're a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you'll be part of a team creating and delivering Heathrow's innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.





There's no place like Heathrow - for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We're passionate about our colleagues' experience, making Heathrow a great place to work and creating careers, not just jobs.



The People Insights Lead is a unique opportunity to help shape and define the way we use people data here at Heathrow. At the heart of this role is ensuring we push beyond the basics and deliver high-impact insights that challenge thinking and support strategic decision-making. Leveraging our new data analytics platform, the role will work closely with a wide variety of stakeholders (including external partners, senior leadership and our Executive team) allowing us to help deliver change across the whole of Heathrow.


Your curiosity, attention to detail, and passion for people data will be key as you dig beneath the surface to uncover insights that matter. You'll work across a broad range of areas within the People team, while also focusing on specific partnerships to build deep relationships and act as a trusted Data Business Partner.


We've laid some solid foundations in our People Analytics journey, but there's still plenty of opportunity to help build and shape the team. The job holder will need to be comfortable dealing with ambiguity, thrive in a dynamic environment and enjoy balancing short-term wins with long-term vision.



Developing, delivering and improving a suite of reports and dashboards to regularly monitor agreed metrics and KPIs giving timely and relevant insights Supporting the governance of People data - ensuring robust ways of working to give a single version of the truth across all users Collaborating with the People Business Partners to share a functional view of people metrics and performance with each of the functional areas focussing on influencing functions to take action to improve Unlocking data and making it accessible to the business, helping drive a move to a self-service, data led culture Being able to story tell with the outputs of the reporting and analytics to help the People team and the Business understand the "so what"

Experience in working with data in a previous role Strong technical knowledge of MS Excel, MS PowerBI and/or SQL Keen interest in HR Strong communication and stakeholder management skills gained from previous roles Problem solving skills
These skills are desirable:


Experience and knowledge of working within a large HR team
#LI-Hybrid



There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.