Job Description

12 Month Fixed Term Contract

Up to 29,000 + Pension + Private Medical + ShareSave + 6.6 weeks holiday + Hybrid Working (2-3 days a week in the office)

Southampton, Store Support Office

You will be a vital part of our team responsible for supporting the colleague lifecycle through the provision of high-quality administration and coordination of core HR activities. You will create contracts of employment, accurately update and maintain data in our HR systems, liaise with the business to resolve queries or problems, and proactively seek opportunities to continuously improve our processes and ways of working.


We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.


Key Accountabilities / Responsibilities:

Deliver high-quality administration support throughout the colleague lifecycle, ensuring our colleagues receive accurate contracts of employment within our agreed SLAs. Accurately update and maintain colleague records in our HR systems such as organisational structures, ensuring data integrity and confidentiality. Respond to contract-related queries from HR Administrators and Line Managers, coaching to improve their understanding and reduce future contact. Embody our ethos to Make Every Customer Count - ensuring we deliver first class customer service to our internal and external customers. Proactively identify opportunities to improve processes and ways of working that help us to work more efficiently or improve colleague experience. Work with the team to plan and implement these changes. Support the introduction of new systems and processes by providing knowledge about current processes, testing proposed changes, and ensuring timely delivery. Accurate completion of governance/audit checks, identifying learning opportunities to improve data quality or ways of working. Undertake ad hoc projects as required to support business initiatives. Comfortable providing basic training for colleagues on our key processes and systems Conduct regular audits of our HR data to identify and rectify discrepancies. This includes generating reports and cross-referencing data across multiple systems/sources to ensure consistency.

Role Timelines:

Application Period: Internal: 12th-30th May. External: 19th-30th May.


Telephone interviews for successful candidates: the week commencing 2nd June


Interviews: We intend to interview the week commencing 9th June


Required Skills & Experience:

Proven experience in administrative roles Attention to detail and a high level of accuracy Well-organised and efficient: Able to work at pace, prioritise a variety of tasks within SLAs, and support the introduction of new systems and processes Relationship building: Ability to build and maintain relationships across the business, fostering a collaborative and high-performing team environment Good listening skills: Important for understanding and responding to contract-related queries and supporting continuous improvement initiatives Clear communication: Effective communicator, capable of conveying information clearly and concisely to colleagues and stakeholders Continuous improvement: Proactive mindset with proven experience of identifying and improving processes and ways of working, promoting best practices within the team Good problem solving skills.

We're big on encouraging and supporting promotion from within. Across B&Q you'll find initiatives designed to give colleagues the opportunity to develop, grow in their role, and take their careers in new directions. So, make your mark in our fast-paced business, show us what you can do, and build a career to be proud of.


As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities

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You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.


We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme,, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!


So we can support you during the application or interview process, please contact ssorecruitment@b-and-q.co.uk for any recruitment adjustments.