Job Description

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Intro Role

At Cleantech Group, we believe that a great employee experience is the foundation of a thriving organisation. As part of our People & Operations team, you will play a crucial role in ensuring our employees feel supported, engaged, and empowered. Reporting to the Senior People & Operations Manager, you will help drive smooth and scalable HR processes, foster a positive workplace culture, and contribute to impactful people initiatives.

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Purpose of the role

This role is an exciting opportunity to be at the heart of a dynamic, mission-driven company where people are our greatest asset. You will play a key role in improving how we work as a company, supporting both day-to-day operations and strategic projects. You'll bring a tech-first mindset, love solving operational challenges, and enjoy using data to drive better decisions.

Location:

London (Hybrid, expected in-office presence twice a week)

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Responsibilities

People Operations & Process Optimisation:

Own and continuously improve key People processes such as onboarding, offboarding, and performance cycle, making them efficient, scalable, and well-documented. Proactively identify ways to enhance how we operate as a company by simplifying workflows, implementing better systems, and driving automation where possible. Maintain clean and accurate employee data across all HR systems. Analyse engagement surveys, performance data, and other people metrics to identify trends and actionable insights.

Employee Experience:

Create a positive new hire experience by coordinating the onboarding process and serving as the liaison to new hires throughout the process. Oversee the offboarding process for departing employees. Assist with recruitment efforts as needed. Serve as the first point of contact for all HR inquiries regarding policies, procedures, and programs. Handle simple employee relations cases, with support and guidance from the Senior People & Operations Manager. Assist with drafting and reviewing HR & company policies. Help plan and coordinate internal initiatives such as all-hands meetings, employee communications, and company events. Oversee knowledge management by keeping our Employee Handbook and Employee Experience hub up to date, organized, and easy to navigate. Support the Senior People & Ops Manager on ad-hoc activities that enhance employee experience and strengthen our culture as we grow.

Operations:

Manage and maintain key internal systems (e.g. SharePoint, MS Teams, Clockify etc.), ensuring accuracy and data hygiene. Provide operational support on projects like IT management, office setups and system rollouts. Coordinate with external vendors (e.g. IT, payroll, benefits providers) to ensure smooth service delivery, and maintain up-to-date records of company software licenses, subscriptions, and physical assets. Be the go-to person for tool-related queries and small tech troubleshooting, helping the team work more efficiently with the tools we use.
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Requirements (you don't need all of these to apply)

You have experience in a similar role or relevant qualifications, ideally within a global or matrixed organisation. You're organized, detail-oriented, and able to prioritise and manage tasks independently. You have a basic understanding of HR compliance, laws, and policies, and can handle sensitive information with discretion. You communicate clearly with diverse stakeholders and listen actively to understand employee needs. You're proactive, always looking for ways to improve how things work, and confident solving problems without being asked. You're data-savvy, bringing an analytical mindset and using data to improve daily operations and HR practices. You're confident with modern tools (like Microsoft 365), curious about new technologies, and open to using AI to streamline workflows and support smarter decision-making. You're collaborative, flexible, and thrive in a fast-paced, sometimes messy startup environment.
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Reasons to work at Cleantech Group

Build a climate-positive career by accelerating the adoption of clean technologies and green investment. Join a friendly, talented, and global team in Europe and North America. Access an unparalleled network of cleantech investors, innovators, and policymakers. Active encouragement of learning and development. Competitive salary commensurate with experience. Company Benefits such as Life Assurance, Income Protection, Private Medical Insurance, and Private Pension (we match up to 6%).
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About us

Championing Sustainable Innovation, Catalyzing Business Opportunities

At Cleantech Group, we provide research, consulting, and events to catalyze opportunities for sustainable growth powered by innovation. We bring clients access to the trends, companies and people shaping the future and the customized advice and support businesses need to engage external innovation. Industries are undergoing definitive transitions toward a more digitized, de-carbonized and resource-efficient industrial future. At every stage from initial strategy to final deals, our services bring corporate change makers, investors, governments, and stakeholders from across the ecosystem, the support they need to thrive in this fast-arriving and uncertain future. The company was established in 2002 and is headquartered in San Francisco with offices in Asia, Europe and North America. Cleantech Group is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and ensure the promotion of equal opportunity for all people employed or seeking employment, without regard to race, colour, creed, national origin, sex, sexual orientation, age, or disability status. Please let us know if you need any adjustments during your application or recruitment process and we would do our best to accommodate your needs.