Job Description

London Permanent - Full Time
On Site



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About us

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.



Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.


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The role

We are a dynamic and forward-thinking insurance MGU, focused on delivering exceptional risk solutions in an increasingly complex world and we are seeking a highly driven Performance, Governance and Controls Manager



This role is pivotal to driving performance across The Fidelis Partnership and ensuring our governance and controls are robust and fit for purpose in a fast-paced changing environment. The role spans multiple international jurisdictions, including Bermuda, Ireland, and Abu Dhabi.



The role will Support the Group COO and Group Head of Operations in driving effective governance, performance management, and operational resilience across all functions. Ensure robust first-line controls, SLA/KPI oversight, and corporate insurance coverage, while fostering strong stakeholder engagement and regulatory alignment.


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Key accountabilities

Operational Governance & Performance Management

Define and embed clear SLAs and KPIs across all operational functions in collaboration with functional leads. Lead Weekly Management Committee (ManCom) on behalf of TFP - from the production of materials through to escalation management and stakeholder management. Lead production of Committee/Board reporting on behalf of Group COO. Contribute to regulatory submissions and internal audits related to operational governance and controls.

First-Line Operational Controls

Partner with function heads to ensure first-line controls are well-defined, documented, and actively monitored. Implement and maintain a structured reporting framework, including regular confirmations of control effectiveness.

SLA/KPI Oversight with Fidelis Insurance Group

Manage the end-to-end reporting process for SLA/KPI performance, ensuring timely submission and evidence-based reporting. Coordinate remediation plans for underperformance, ensuring clarity, ownership, and alignment with FIG expectations. Facilitate resolution of SLA/KPI disputes and negotiate changes to SLA/KPI wording with internal stakeholders.

Corporate Insurance Management

Own the corporate insurance framework (excluding employee benefits), ensuring comprehensive coverage aligned to business risks. Lead the annual renewal process with brokers and manage mid-year adjustments driven by business change. Act as the central point of contact for all corporate insurance matters.

Business Continuity & Operational Resilience

Oversee the Operational Resilience Manager's work to ensure robust continuity planning and resilience frameworks are in place and maintained.

Risk Management

Coordinate activities between the COO and Risk functions to support the identification, assessment, and management of operational risk exposures, while engaging with the CRO function to ensure that COO-owned processes remain aligned with the organisation's agreed risk appetite and tolerances Translate risk and control data into actionable insights to support informed decision-making and performance improvement, while ensuring timely escalation of material control issues through appropriate governance channels

Stakeholder Engagement

Build and maintain strong relationships across TFP Group, Pine Walk, Fidelis Insurance Group, and external service providers. Deliver clear, timely, and constructive operational updates and escalations to internal and external stakeholders. Support the Group COO with all internal and external reporting requirements on behalf of the COO function (incl. but not limited to regulators, auditors, and external partners). ####

Skills & experience

insurance, MGA, or coverholder environments. Strong knowledge of regulatory obligations, operational resilience, and governance frameworks. Proven experience with performance management, SLAs/KPIs, and intra-group service agreements. ExcMinimum 5 years' experience in financial services operations, ideally within ellent communicator with an inclusive leadership style and ability to drive collaboration across diverse teams and geographies. Demonstrate inclusive leadership and foster cross-functional collaboration. Undertake ad hoc duties or special projects as required by the Group Head of Operations.



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Other

The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Diversity, Equity & Inclusion

Diversity & Inclusion in the workplace

Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups We aim to maintain a focus on equal opportunities across all stages of hiring process We measure and minimise the pay gap where possible.

Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.



To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact

fidelis@avenciaconsulting.com

to discuss.


Apply by 10/10/2025


Reference: FID01620