Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That\xe2\x80\x99s why we\xe2\x80\x99re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But we\xe2\x80\x99ll let you in on a secret: there\xe2\x80\x99s no such thing as a \xe2\x80\x9cperfect\xe2\x80\x9d candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you\xe2\x80\x99re a leader of any level or experience and this job description resonates with you, let\xe2\x80\x99s talk.

Job Summary

The Performance Manager has responsibility for performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology driving consistency and alignment to vertical-wide initiatives and account specific requirements. This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the shared service model and the account.

Job Responsibilities

Business Intelligence and Performance

• Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
• Contribute to data management and interpretation skills in the team for the account and the model
• Deep understanding of contract key performance indicator and reporting requirements and client expectations.
• Support development of the shared service model in Life Science.
• Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the model, the industry and the BI/data fields.
• Devise and promote creative data visualization.

Alignment to Firm and LS Platform and Shared Service Model Initiatives

Potential requirements include but are not limited to the following:

• Support enhancement of technology and tools for account and LS use.
• Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.
• Support RED and drive/culture shift for JLL to become a data-driven organization
• Act as Program Manager for technology, BI, Data, performance initiatives at account level.

Leadership

• Identify savings and improvement opportunities, or problems requiring innovative solutions.
• Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Participation in a shared service \xe2\x80\x98flow to work\xe2\x80\x99 team which responds to emerging needs by allocating expert resources
• Promote success powerfully, such that our team, vertical and clients recognize the value of your work.

Key Performance Measures

• Desired outcomes identified up front and built in to each new idea.
• Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account and client goals

Any and all other duties and tasks assigned.

Sound like you? To apply you need:

Knowledge, Skills & Abilities

Education/training

• Bachelor\xe2\x80\x99s degree or equivalent work experience required
• Six Sigma Green Belt certification a plus
• Related experience advantageous

Years of relevant experience

• 5 years relevant work experience

Skills and knowledge

• Excellent communication and presentation skills (verbal and written)
• Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
• Process Management experience or demonstrated skills \xe2\x80\x93Results driven \xe2\x80\x93 the ability to analyze, act, and implement to ensure we achieve desired results
• Strong leadership, organizational and execution skills
• Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
• Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
• Flexibility.

Other abilities

• Experience of extrapolating and visualizing data to derive actionable intelligence
• Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)
• Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)
• MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus

Physical work requirements and work conditions

• This position is work-at-home with some travel as required by LS or account leadership
• Direct reporting relationship to LS Shared Service Performance/BI/Data team and matrixed reporting relationship to one or more accounts.

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What you can expect from us

We succeed together\xe2\x80\x94across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can\xe2\x80\x99t wait to see where your ambitions take you at JLL.

Apply today!

Location:

Hybrid \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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