Job Description

Are you ready to join a dynamic, fast-paced environment where no two days are the same? The Family Health Board within the Royal Victoria Infirmary is looking for an enthusiastic and highly organised Personal Assistant to provide exceptional administrative support within a multi-disciplinary team.
This is a fantastic opportunity to work at the heart of a service that makes a real difference to patients and families. You'll play a key role in ensuring smooth operations, supporting senior clinicians and managers, and coordinating complex schedules in a department that thrives on collaboration and efficiency.
What makes this role exciting?

• Fast-paced environment - You'll be at the centre of a busy service where adaptability and quick thinking are essential.
• Multi-disciplinary teamwork - Work alongside consultants, nurses, midwives, and admin colleagues in a supportive and professional setting.
• Variety every day - From managing diaries and meetings to handling confidential information and problem-solving on the go.
• Impactful work - Your organisational skills will directly contribute to delivering outstanding care for women and families.

If you're proactive, detail-oriented, and thrive under pressure, this is your chance to join a team that values excellence and teamwork.
Main duties of the job

• Interview Date: 23 January 2026
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

• Act as thefirst point of contact for the team, providing a professional and welcoming service.
• Arrange and coordinate meetings, includingtaking accurate minutes and ensuring timely distribution of actions.
• Liaise confidently with other services and departmentsup to Board level across the Trust.
• Maintain appointment diaries for members of theBoard Management Team, ensuring schedules run smoothly.
• Handle sensitive and confidential information with theutmost discretion at all times.
• Take on aTeam Lead role, supporting and guiding administrative colleagues to ensure high standards and efficient workflows.

For any further information please call Michaela Bailey on 0191 2829946.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
02 January 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2026-01-10-DR
Job locations
Royal Victoria Infirmary
Newcastle
NE1 4LP
Job description
Job responsibilities

• To provide efficient and comprehensive Personal Assistant Service to the Directorate Manager, Associate Director of Midwifery and other members of the Directorate Management Team .
• To co-ordinate all enquiries made of the Directorate Manager and Associate Director of Midwifery and taking appropriate action or escalating to senior staff to ensure the continuity of effective service provision.
• To provide administrative support to the Directorate Management Team.

Job description
Job responsibilities

• To provide efficient and comprehensive Personal Assistant Service to the Directorate Manager, Associate Director of Midwifery and other members of the Directorate Management Team .
• To co-ordinate all enquiries made of the Directorate Manager and Associate Director of Midwifery and taking appropriate action or escalating to senior staff to ensure the continuity of effective service provision.
• To provide administrative support to the Directorate Management Team.

Person Specification
Qualifications & Education
Essential

• NVQ level IV in Business Administration or equivalent qualification or equivalent level of relevant experience
• Educated to GCSE level including GCSE English Language Grade C or above
• Advanced keyboard skills including a very high standard of word processing skills e.g. OCR/RSA III or equivalent level qualification/experience

Knowledge & Experience
Essential

• Previous experience in a PA / secretarial role including experience of diary management
• Good working knowledge of Office software packages to include Word, Excel, PowerPoint and Outlook.
• Experience of medical terminology.
• Experience of minute taking

Desirable

• Experience of staff management
• Knowledge of Complaints process
• Knowledge of NHS/Trust policies, procedures and guidelines

Skills & Abilities
Essential

• Excellent communication and interpersonal skills - able to communicate across a multi-disciplinary team.
• Excellent organisational skills and the ability to prioritise tasks
• Able to work on own initiative
• Able to manage time effectively

Person Specification
Qualifications & Education
Essential

• NVQ level IV in Business Administration or equivalent qualification or equivalent level of relevant experience
• Educated to GCSE level including GCSE English Language Grade C or above
• Advanced keyboard skills including a very high standard of word processing skills e.g. OCR/RSA III or equivalent level qualification/experience

Knowledge & Experience
Essential

• Previous experience in a PA / secretarial role including experience of diary management
• Good working knowledge of Office software packages to include Word, Excel, PowerPoint and Outlook.
• Experience of medical terminology.
• Experience of minute taking

Desirable

• Experience of staff management
• Knowledge of Complaints process
• Knowledge of NHS/Trust policies, procedures and guidelines

Skills & Abilities
Essential

• Excellent communication and interpersonal skills - able to communicate across a multi-disciplinary team.
• Excellent organisational skills and the ability to prioritise tasks
• Able to work on own initiative
• Able to manage time effectively

Skills Required