Job Description

Hello, we're Severn Trent, officially one of the UK's Top 50 places to work. We pride ourselves on fostering a dynamic, innovative, and inclusive workplace where everyone feels valued and empowered to do right for our customers, communities, and the environment.
If you're ready to elevate your career with a company recognised for its excellence and employee satisfaction, then this could be the opportunity for you.
EVERYTHING YOU NEED TO KNOW
We're seeking a highly capable and proactive Personal Assistant to provide dedicated support to our Director of Human Resources and Communication. This is a pivotal role within a dynamic and fast-paced environment, requiring exceptional organisational skills, a strong sense of initiative, and the ability to manage multiple priorities with discretion and professionalism.
This is not your typical Personal Assistant position. We're looking for someone who goes far beyond traditional administrative support - someone who is deeply embedded in the rhythm of the business and committed to supporting not only the Director of Human Resources and Communication but also their wider leadership team. You'll be at the heart of a fast-moving, always-on environment, where flexibility, emotional intelligence, and a proactive mindset are key. If you're the kind of person who anticipates needs, adapts quickly, and builds strong relationships with ease, this is your opportunity to make a real impact.
In this role you'll also be responsible for managing and supporting a small team of Personal Assistants, helping them stay aligned, motivated, and high-performing.
Some of your other key responsibilities will include:

• Providing comprehensive administrative support to the Director of Human Resources and Communication, including diary management, meeting coordination, and travel arrangements.
• Acting as a key point of contact, ensuring effective communication and follow-up across internal and external stakeholders.
• Assisting with the preparation of reports, presentations, and documentation for operational meetings and strategic initiatives.
• Proactively managing competing priorities and anticipating the needs of the Director, to ensure seamless day-to-day operations.
• Supporting the execution of special projects and operational initiatives, often working cross-functionally with other departments.

WHAT YOU'LL BRING TO THE ROLE

• Demonstrated experience in a similar Personal Assistant or high-level administrative role.
• Previous team management experience is essential, as you'll be responsible for leading and developing a small high-performing team of Personal Assistants.
• Exceptionally organised, with a meticulous attention to detail and the ability to manage multiple tasks simultaneously.
• The ability to create calm, bring structure, clarity, and confidence to a fast-paced, ever-changing environment.
• Ambitious and eager to grow within a fast-moving organisation.
• Naturally curious, with a desire to understand the broader business context and contribute meaningfully.
• Comfortable working independently and collaboratively, with a hands-on approach to problem-solving.
• Excellent written and verbal communication skills, with a high level of professionalism and discretion.

WHAT'S IN IT FOR YOU
We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.

• Salary from 36,000 to 46,000 per annum
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to 2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate

• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year

At Severn Trent, you'll be joining a culture that cares, one that works together to achieve, grow, and develop. And when it comes to our employee engagement scores - they're some of the highest of energy and utility companies globally, and we believe that is down to our wonderful culture, created by our wonderful people.
That why's when it comes to how we work, we want to keep up those special in-person moments, to keep our culture alive. But don't get us wrong, we understand the flexibility that working remotely can bring. Which is why when it comes to how we work - you'll usually find us in the office which in this role is in our Coventry Head Office, with some travel to our London offiice, but when you need to work remotely, we're here for it, when you need it - if suitable for your role.
WHAT'S NEXT
We can't wait to hear from you.
Before you apply, you'll need an updated copy of your CV and about five minutes to spare.
We'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

Skills Required