Job Description

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.

We are on the lookout for ambitious individuals to join our PI Portal department as a Team Leader. This role will involve having responsibility for the day-to-day supervision and leadership of a team of fee earners, supporting them to provide the best service and achieve departmental targets and providing support and guidance to drive team targets to be achieved and case durations minimised by ensuring the progression of cases as efficiently and effectively as possible.

Responsibilities

As a

Team Leader

, you will be responsible for monitoring and supporting team members so that the departments procedures are followed and ensure the smooth running of the department. Liaise with Department Managers, Team Leaders and Team Members to ensure Department Targets are met and strive to exceed the same. Audit Handler accuracy/efficiency and allocate workload to team members. Ensure individual team member development and training needs are identified and addressed. Maintain an agreed caseload of OIC files and/or MOJ files to ensure you understand current process and any relevant changes to process. Be familiar with rules that govern OIC and MOJ and sound understanding of both OIC and MOJ. Ensure that Fee Earner performance issues are identified and addressed. Deal with Escalations and Complaints. Ensure cases are actively progressed to achieve settlement and the best outcome for the client at the earliest opportunity, whilst minimising case durations.

About You

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

Skills and Experience

12 months plus experience of dealing with MOJ or OIC files essential Ability to coach and support others Time management and organisation skills Ability to resolve client concerns Ability to assist with communicating vision, strategy, and commercial awareness Skills and/or experience of leading a team within a commercial environment Ability to assist with implementing change with a flexible approach Ability to solve problems by way of critical analysis and effective decision making Demonstrate effective communication and good interpersonal skills IT literate Ability to develop and motivate self and others

About Us

At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as

Integrity

,

Respect

,

Loyalty

, and

Reliability

and prioritises your success, wellbeing, and fosters your growth.

What We Offer

Competitive Salary:

depending on experience

Generous Holiday Package

: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).

Employee Development

: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).

Work-Life Balance

: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).

Wellbeing Support

: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.

Social and Charitable Events:

Across the year we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause. Last year we raised over 20,000 for Tiny Lives and this year we are supporting Rainbow Trust!

Working Hours

This role is Full Time based on 40 Hours per week. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm.We are also fully office based in Byker, Newcastle.

Next Steps?

If you feel this role is the right fit for you, then

Apply Now!

If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.

If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application!

INDHP

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme On-site parking Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Newcastle, NE6 1PL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you require sponsorship to work in the UK? If so, from when?
Education:

Bachelor's (preferred)
Experience:

Team Leader: 1 year (preferred) OIC or MOJ Case Management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person