Job Description

Job description

Join Our Team as a Pharmacy Customer Service Advisor!

Location: Cribbs Causeway Centre, Bristol. Home working days are available once fully trained and probationary passed.

Pay: 12.21 per hour

Hours: 40 hours per week (Monday to Saturday, shifts between 8:00 AM and 6:00 PM)

PillTime pharmacy is changing the way thousands of customers receive and can quickly and safely administer their often vital daily medications in the comfort of their own homes.

The innovative Bristol-based online pharmacy is at the forefront of the recent automation of medicine prescription provision and delivery.

PillTime is looking to recruit full-time customer service advisors as we focus on delivering a first-class customer experience to all existing and new customers. The customer service team passionately leads the way at the heart of this drive towards excellence.

This is an excellent opportunity to join a team of experienced advisors with an ongoing focus on coaching and training from the first day you join the team.

We are delighted to be able to share the vision from Karen, Business Manager.

"PillTime is on a mission to change the lives of people taking multiple medications, and the customer care team plays an integral part in this. The customer service team needs to support our patients empathetically and straightforwardly to meet their needs. The focus for the team is to get it right the first time whilst putting the customer at the heart of everything we do to support them to lead healthier, happier lives."

The key to success in this role is ensuring that the customer journey is managed promptly, informatively, effectively, and supportively.

All team members are focused on the accuracy of customer data management through the CRM system and timely and efficient query and problem resolution.

You will respond to customer enquiries through phone, live chat, email, and WhatsApp while managing all related administration and prescription tasks.

Each customer service advisor efficiently handles a variety of administration and customer-focused tasks throughout the day and will coordinate with other departments across the business.

We are looking for individuals who can communicate positively on the phone and in writing. You can clearly impart important information regarding the service, new customers' delivery timings, and the benefits of PillTime medication management. Ensuring customer confidence and happiness with the service is delivered at all times.

If you're looking for an exciting opportunity to be part of the PillTime team, we want to hear from you! Whether you have experience in a dynamic customer-facing role--in an office setting or the world of retail and hospitality--this could be your chance to shine.

You will have some administrative tasks as part of your responsibilities, but if you are comfortable using a variety of IT, the systems and processes can be learned.

Most important, though, will be a positive attitude, a desire to learn something new and join a business centred around delivering a great customer experience.

If you join the team, you will join PillTime at an exciting stage of its growth with a hugely positive company culture, ongoing coaching, training and individual personal development plans, plus the opportunity to work from home up to 2 days per week.

If this role offers the challenge you are looking for in your career, submit your CV and a brief cover letter explaining why you fit this role perfectly.

Join PillTime today and be part of a team dedicated to making a difference!

Job Types: Full-time,

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Referral programme Work from home
Schedule:

10 hour shift 8 hour shift Monday to Friday Overtime
Education:

GCSE or equivalent (preferred) Level 2 Dispensing Assistant qualification (desirable)
Experience:

Customer Service: 1 year (required)
Work Location: In person

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Referral programme Work from home
Schedule:

8 hour shift Monday to Friday Weekend availability
Ability to commute/relocate:

Bristol BS10 7TT: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person