Job Description

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Change Housing has a fantastic opportunity for a Planned Maintenance Manager

Change Housing, together with subsidiaries Hilldale Housing Association and Quays Housing, provide Specialist Supported Housing and homelessness bridging accommodation and services to some of the most vulnerable people in our society who need additional support to live better, more independent lives. We bring expertise and capability together which enables the small-scale registered housing provider to create operational excellence, growth and diversification. We are part of the wider FourSynergy Group - a leading UK provider offering an end-to-end service that spans the four core pillars of social care: care, housing, development and investment.

You will manage the planned works programme that includes both the in-house surveying team and services provided by contractors. You will manage and oversee all soft FM service contracts (e.g., cleaning, grounds maintenance and windows) Ensure contracts deliver value for money, meet KPIs, and adhere to statutory and health & safety requirements. Lead procurement, tendering, mobilisation, and contract review processes.

You will be based at our offices near Media City in Salford with the option of some homeworking and will also be expected to visit our properties .

You will:

Lead the development and delivery of annual and planned maintenance programmes. Ensure works align with lifecycle data, compliance requirements, and budget priorities. Oversee specification development, project planning, and performance monitoring.

Manage ECO4-funded energy efficiency programmes, ensuring compliance with scheme rules and regulatory guidance. Work with delivery partners to maximise funding opportunities and improve energy performance of homes. Ensure robust evidence collection, reporting, and programme governance.

Monitor budgets for planned maintenance, soft services, and ECO programmes. Produce accurate monthly and quarterly budget reports, forecasts, and variance analysis. Provide clear performance reporting to senior management and boards. Ensure financial controls and audit requirements are met.

Communicate with care provider service managers at Change Group properties to resolve issues with quick fixes, reporting, monitoring, and chasing up the wide variety of property issues that are raised each day. The role combines housing, facilities management, and property maintenance with a repairs background coupled with excellent levels of customer service experience.

Handle an expanding portfolio of properties and tenants and prioritise urgent issues as they arise. You will liaise with our property surveyors and housing team officers to gain information to provide great customer service.

Develop good working practices by providing information, which can be used to improve and influence our company systems, workflow, and Key Performance Indicator metrics and resolve administrative problems by preparation of reports, analysing data, and identifying solutions and keeping good quality records.

You should have:

Experience managing property services, planned works, or facilities management contracts. Knowledge of soft FM services and associated legislation. Experience managing planned maintenance programmes and contractor performance. Understanding of ECO schemes (ECO3/ECO4) or similar retrofit programmes. Strong financial and performance reporting skills. Proven line management experience. Excellent communication, organisational, and stakeholder engagement skills.
Whilst not essential the following would be advantageous:

Experience working within social housing or a regulated environment. Technical qualification in building surveying, FM, or asset management. Knowledge of sustainability and retrofit standards.
As you will need to visit our properties you must have a full driving licence.

If you think that you have the experience we are looking for we would love to hear from you, please send us your CV together with a covering letter outlining your suitability for the role.

Job Types: Full-time, Permanent

Pay: 47,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Life insurance On-site gym Sick pay Store discount Work from home
Work Location: In person