Job Description

Job Summary

:

To work as part of a team of Planned Patient Care Administrators to support the clinical teams of the Practice and the Care at Home Team, for all routine and continuity patient needs. Urgent care (within 72 hour) needs should be passed to the Urgent Care Administrators, unless otherwise appropriate. To assist with the organisation and delivery of all administrative aspects of work in the Care at Home Team. To reduce the administrative workload of clinicians in the practice, working within defined protocols or within clearly defined instructions where protocols do not exist. To assist the practice to perform more effectively. To work under the supervision of the Non-Clinical Care Coordinator to ensure that all care needs for patients are met
Key Duties/Responsibilities

To work closely with all members of the practice team and external organisations to enhance patient care. To work closely with the patients of the practice and their family/carers to assist with the smooth running of their care. To assist all clinicians with administrative tasks, working within defined protocols. Duties may include; Review and action normal test results. Review and action letters/correspondence that doctors do not need to see. Do the administrative aspect of simple referrals on behalf of doctors/nurses. Filter requests for information/advice from patients/carers/family/other health care professionals and signpost to them to the most appropriate person, or service, to deal with the request. To screen patient information coming into the practice to alert GP's when an action is needed Ensure the booking of appropriate appointments, with the appropriate clinician, for all patients, following the practice protocols. Complete care plan templates on the clinical system To support the needs of patients recently discharged from hospital. Liaise closely with patient and carers on all aspects of care plans. Utilise the data and systems available {Urgent Care Dashboard is one example} to alert clinicians when patients may require a care plan review. Collect and collate data for audit purposes. Attend practice meetings as necessary. To deputise for the Non-Clinical Care Coordinator at MDT meetings, as required
Other Duties and Responsibilities:

Awareness of the security of the building and contents, with particular reference to the Health & Safety of self and colleagues, reporting any problems to the nominated representative. To ensure doors are closed and locked at specific times. To up-date skills as through training/courses recommended by the Practice Services Managers. Dealing with refreshments as and when required. To be available for overtime on a planned and emergency basis. To familiarise yourself with the computer system within the practice to ensure you can carry out your duties to your best ability. To work effectively and co-operatively within a busy team to ensure the smooth running of the practice. Actively promote public health campaigns to patients (e.g. flu vaccinations, smear programmes). Champion the use of digital and online communication platforms, for all stakeholders Ensure that patients receive continuity care, where appropriate. Ensure 'Every Contact Counts' when flowing patients through the care system. Once trained, to provide chaperone duties to clinicians, and ensure accurate recording on EMIS. To support the Patient Services Navigator team answering all incoming telephone calls, as required by the Practice.
Job Types: Full-time, Part-time

Pay: 12.39 per hour

Expected hours: No more than 37.5 per week

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 07/05/2025