Job Description

Premier Compliance are in the maintenance and compliance industry, supplying hospitals, universities, local authorities, hotel, and restaurant chains; to name a few. We have been operating for over 19 years, and what once started as a small family business has gone through a period of large growth over the last 24 months leading to our office team growing with the business. This is the perfect opportunity to join a company where hard work, dedication, and a strong work ethic are rewarded.

The successful candidate must have strong administrative skills with in-depth knowledge of Microsoft packages. They must also be very process-driven due to the nature of the business being high volume. The ideal candidate will have a high attention to detail, be able to prioritise workloads, be a strong communicator, and willing to learn.

This role will comprise being a key part of our Service Delivery team, working alongside our Service Manager, to provide operational support. The successful candidate must be able to correctly identify any errors or mistakes in technical documents, and ensure accurate data is processed. Technical training will be given so that this role and person can develop in the company and be an integral part of future growth. This role would suit somebody dynamic who enjoys varied work and being part of a team.

Key Responsibilities:

Job Setup & Documentation:

Set up jobs on Monday.com and ensure all details are accurately recorded. Work with the Reporting Administrator to upload customer details, locations, and drawings into Boris. Ensure site teams have the necessary documentation before work commences. Prepare Risk Assessment & Method Statements (RAMS) prior to job commencement.

Client Liaison & Coordination:

Attend site meetings with clients at the start of projects to review scope, expectations, and site-specific requirements. Conduct handover meetings at project completion, accompanying the BDM/Commercial Manager to ensure a smooth transition and final sign-off. Liaise with clients to identify requirements, scope, and objectives. Process client orders onto internal systems and ensure they are correctly logged. Prepare quotations for upcoming PPM work and ensure approvals are obtained. Resolve disputes in line with contractual requirements. Attend and conduct client meetings before project commencement and at handover stages.

Project Scheduling & Operational Support:

Work closely with Operations to plan job schedules and allocate the appropriate number of engineers on-site. Work alongside the Field Service Manager to provide quotations for all remedial work, collaborating with the BDM/Commercial Manager. Order site materials and follow up on deliveries. Update job progress reports to ensure accurate tracking of works. Collaborate with engineers and field service managers to accommodate changes and additions to PPMs.

Quality Assurance & Reporting:

Review and collate post-testing and post-clean reports to ensure all documentation is completed correctly. Conduct quality assurance checks to ensure compliance with industry standards and client expectations. Prepare quotations for remedial work following inspections.

Service Delivery & Administrative Support:

Provide administrative support to the Service Delivery team, including scheduling emails and data entry. Ensure operations run smoothly by fact-checking colleagues' data entries in our partner software.

What we offer:

Technical training provided. Laptop provided. A great team for you to join in a growing business. Competitive salary. Free parking. Company events. Bonus schemes.

Requirements:

Conscientious. Great team player. Good interpersonal skills with both staff & clients. Strong I.T Skills. Process-driven. Flexible. Strong attention to detail. Precise. Keen to learn.
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Experience:

Administrative: 2 years (required)
Work Location: In person