Job Description

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.



We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.





At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

The Planning & Resource team (PRT) is responsible for taking new schemes from contract engagement through to operation; including commissioning and maintenance of equipment and set-up of schemes.





Reporting to the Planning & Resource Manager, the Planning Coordinator will ensure all administrative and clerical tasks are performed with accuracy and on time for the Planning & Resource Team. Duties include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities.

Duties and responsibilities

Manage and respond to incoming emails and calls, conforming to set SLA's Monitor and respond to internal Microsoft Teams chats and take immediate action to respond to any P1 (no heating and hot water) issues by handing over jobs to a Technical Resource and Planning Co-ordinator Monitor progress of individual client schemes and report progress to clients on a weekly basis Update and maintain client schemes on Monday.com ensuring accuracy of data Arrange outstanding appointments for all Installation/HIU servicing works by contacting residents or liaising with clients Monitor "Youcanbookme" website daily and collate confirmed appointments Schedule confirmed appointments onto "Big Change" (CMMS) ensuring efficient utilisation of engineering resource Review job cards from the previous day and action any follow up works, keeping the clients and residents informed of progress Review Engineering schedule daily and escalate any engineer compliance issues to Field Ops Manager Work closely with the Operations Support Lead to manage the follow up works requiring quotation and authorisation from client Liaise effectively with external stakeholders such as clients, managing agents and residents etc. Liaise effectively with internal stakeholders such as Field engineers, Client Account Managers, Customer Services etc. Review and validate completed jobs for finance team Provide back-office support for Field engineers

Location and working hours:

Full-time position (37.5 hours per week). Monday to Friday 7.5 hours per day between 08:00 - 20:30 30-minute lunch break & two 15-minute breaks (unpaid) during each working day. Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.

Required skills and attributes:

The candidate will have the following experience and qualifications:

Proven experience as an office administrative assistant Previous experience within a planning or scheduling role Ability to remain calm under pressure Proficiency in MS Office. Specifically operating at a minimum level of intermediate Excel skills, and comfortable using Outlook and Word. Excellent time management skills and the ability to prioritise work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organisational skills with the ability to multi-task

Benefits:

Salary:

Competitive salary, dependent on skills and experience.

Holiday Allowance:

20 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Pension Scheme:

Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP):

Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme:

"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events:

Regular company social events, including an annual Summer Party and Christmas Party. This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values:

Community

Innovation

Excellence

Sustainability