Job Description

Join Our Award-Winning Tree Care Family as a Planning Co-ordinator!

Are you ready to branch out into an exciting new role? Connick Tree Care is looking for a talented Planning Co-ordinator to join our growing team!

Why choose us?

Connick Tree Care has an approachable, family feel and our vision is to become the premier arboricultural contractor across the south east, working responsibly and sustainably to preserve and maintain trees.

As an Employee Owned Company, we are bound to run the company for the benefit and well-being of our employees. All employees have a say in the way we operate and share in tax-free company profits.

We pride ourselves on delivering a friendly, honest and reliable service to over 1000 clients including domestic customers, local authorities, housing associations and heritage sites. We're looking for someone who shares these values, to join our skilful, innovative and sociable team.

Continual professional development is important to us; we support staff with their ongoing training and encourage professional growth.

The role

As our Planning Co-ordinator, you'll be the backbone of our operations, ensuring smooth project delivery for our 1000+ clients. You'll manage diaries, handle client enquiries, and coordinate logistics for our tree care projects.

What we're looking for

You'll have at least 2 years strong administration experience in a busy services industry. You should have good IT skills including Microsoft Office, multiple diary management, and excellent communication skills (both written and verbal).

If you enjoy working in a fast-paced environment and can remain calm under pressure, then we would love to hear from you.

What we offer

We offer a salary of 23,500 - 27,000pa (dependent on experience) Monthly bonus scheme Annual EOT bonus Free access to our Employee Assistance Programme (EAP) Company events Company pension Casual dress Free tea/coffee/fruit On-site parking Annual health checks
Working hours are 8:30am - 5:00pm Monday to Fridays.

Immediate start available.

Principal responsibilities & duties

Administrative Support

Utilise and maintain electronic and manual filing systems.

Ensure delivery of exceptional customer care in line with company systems and procedures.

Provide administrative service and support for individual projects when required.

Supervise and manage managers' daily electronic diaries effectively and logistically.

Handle daily office tasks, including dealing with post and processing payments.

Ensure compliance with all company policies, Health and Safety protocols, and legislative requirements.

Respond to all correspondence (emails, letters, etc.) promptly, in line with company policy.

Client & Project Coordination

Handle initial enquiries via telephone or email, booking site visits using Outlook calendars.

Liaise with managers to create and send quotes promptly.

Manage and process accepted quotations, including pre-booking requirements such as TPO/CA checks, parking suspensions, traffic management and hiring of equipment, liaising with suppliers as necessary.

Ascertain all appropriate resources, including equipment and staff, are in place to ensure smooth project delivery.

Sign off completed works and issue invoices promptly.

Database Management

Maintain and update works programming database including accurate notes.

Generate and analyse database reports (KPIs, acceptance rates, etc.) as required.

Teamwork and Culture

Foster a positive and proactive team environment, embodying a 'Can-Do' attitude.

Collaborate closely with colleagues, clients, and suppliers to ensure the highest standards of service.

Person specification

Essential Skills and Experience

Experience in providing exceptional administrative support, ideally in a service-based industry.

Proficiency in MS Office applications, including managing multiple Outlook calendars.

Strong organisational, problem-solving, and multi-tasking abilities.

Good verbal and written English skills, with accurate spelling and grammar.

Professional telephone manner and ability to answer and process numerous enquiries daily.

Team-oriented mindset with the ability to build effective relationships.

Experience of planning logistical elements, such as permits and traffic management.

Job Type: Full-time

Pay: 23,500.00-27,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Ability to commute/relocate:

Reigate RH2 7QH: reliably commute or plan to relocate before starting work (required)
Experience:

Service Industry: 2 years (required)
Work Location: In person