Job Description

Planning Support Services Officer

Full Time Salary

31,450

Employment Type

Full time

Hours Per Week

37

Region

Lancashire

Location

1a Enterprise Way, Accrington, BB5 0FR

Contract Type

Fixed Term Contract

Contract Duration

6 months

Job Type

Support Services, Property Services

Closing Date

29/08/2025

Ref No

2554

About the role

We are seeking to recruit a

Planning Support Services Officer

on a 6 month fixed term basisto ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function.



This role is an

office based role

at 1a Enterprise Way, Accrington, BB5 0FR.

Key Responsibilities

Delivery -

Provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system.

Planning -

Providing an effective planning support function to ensure the effective delivery of responsive, gas and electrical maintenance.

Support -

Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service. Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain.

Systems -

Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system.

Customer -

Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required. Maintaining communication channels with both internal and external customers in relation to their repairs.

Internal Partnership Working

- Ensure collaborative working to deliver the required service levels Working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and an advocate for Repairs

Skills & Experience

Essential:


Proven ability to work in a customer focused environment. Experience of working in a similar function in another business.

Desirable:


Knowledge of work planning and repairs IT systems.

Qualifications

Essential:


Knowledge of Microsoft systems, Word and Excel

Desirable:


Knowledge of work planning and IT systems Educated to GCSE level.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.



We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.



In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.



We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.



If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on

HumanResourcesTeam@onward.co.uk

and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

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