Job Description

Join our innovative team in an exciting new office space near Temple Meads Railway Station!

Our Team

Great American Europe Ltd (part of the Great American Insurance International Division) prides itself on the people it employs. We fully understand that people are a key resource and with that, will help us grow and continue to be a successful company.

Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?

What We Offer

Our Great American Europe team has been located in Bristol for over 25 years, however, our newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace - it's a place where ideas thrive and people flourish. Here's what you can look forward to:

The chance to work in a modern, inspiring environment that's just a stone's throw from Temple Meads Station An outstanding workplace designed for you Subsidised cafeteria A competitive salary and benefits package A supportive and inclusive team culture Secure bike & scooter storage Showers & Drying Room - Perfect for those who bike or run to work Games Room - Take a break, recharge, and connect with colleagues

Required Competencies:

Excellent verbal & written communication skills

Data Processing & Analysis skills

Ability to build and maintain relationships

An understanding of delivering excellent customer service

Great attention to detail

Ability to problem solve

Ability to react to change productively

Key Responsibilities:

Quickly developing knowledge of the Division's products and processes

First point of contact for Clients to resolve queries

Provide support and administrative functions to the business as required

Maintain accurate records and update central data files accordingly and communicate information to stakeholders

Maintaining a diary system to ensure the processes can be completed on time in line with SLA's.

Validating and processing monthly policy and claims bordereaux into the policy management system within SLA

Building & maintaining relationships with partners ensuring queries are resolved in a timely manner

Ensuring bordereaux are received on time, investigating any delays and reporting to Business lines.

Supporting onboarding of new partners

Liaise with IT for new partner onboarding, continuous improvement initiatives or day to day issues

Preparation of Client material and reporting packs

Maintain strong working relationship with departments

Supporting ad-hoc projects as required

Experience / Skills preferred

Knowledge of insurance policy administration

. Experience in a corporate or customer service environment

Our commitment to Diversity, Equity and Inclusion

At Great American, we are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. We are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables our ongoing success.

Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.

Respect for Others - making all feel welcomed and included

forms part of our Company Values and when you join us you'll find a welcoming and open workplace where everyone's voice is heard and supported.

This role will report directly into the GAEL Operations Manager

Job Type: Full-time

Pay: 26,125.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Life insurance Work from home
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Administrative: 1 year (required)
Licence/Certification:

UK Right to Work (required)
Work Location: Hybrid remote in Bristol BS1 6DZ

Reference ID: GAEL/CSSA/CN