Job Description

Salary of 24,740 (rising to 25,700 after twelve months employment) Monday to Friday, 35.75 hours per week (between the hours of 8.45am - 5.00pm) 25 days holiday plus bank holidays (increasing with service) Excellent pension Fantastic wellbeing package Hybrid working: 1 day per week home working after 2 months employment. After 4 months, 2 days per week working from home and after 6 months, 3 days working from home

Due to continued growth we are recruiting for an experienced Policy Administrator to join our client based in Liverpool City Centre.

The role is working for an extremely stable and award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their employee's wellbeing and career journey offering great benefits and stability.

Working Monday to Friday, 35.75 hours per week (between the hours of 8.45am - 5.00pm)

with a salary of 24,740 (rising to 25,700 after twelve months employment). Your first 6 months will be office based in Liverpool city centre while you complete full training with hybrid working offered as follows: 1 day per week home working after 2 months employment, after 4 months 2 days per week working from home and after 6 months, 3 days working from home

Please note: to be considered for this role you must be able to successfully pass a DBS check.

About the role:

Make changes to existing accounts, import new policies, leavers, and amendments electronically and via inhouse systems Liaise with company contacts/brokers to resolve queries Handle inbound emails and calls regarding membership data and process any changes in a timely manner Complete bulk terminations and bulk uploads for expansion Send out and process payroll deduction and Direct Debit application forms Process downgrades following tasks from the finance team Provide reports and spreadsheets as required Fulfil additional tasks, assigned by the Policy Management Team Leader or Senior Corporate Accounts Team Leader, to meet the needs of the business

To be considered for this role you will have:

A strong knowledge and understanding of excel spreadsheets Able to effectively communicate - written and verbal Experience of resolving customer queries to the highest standards Proficient Excel user

Your past job title may have been:

Claims, Policy or Data Administrator Customer Service

You may have experience working in:

Banking Insurance Claims Medical/NHS

Benefits:

25 days holiday plus bank holidays (increasing with service) Excellent pension Fantastic wellbeing package Hybrid working: 1 day per week home working after 2 months employment. After 4 months, 2 days per week working from home and after 6 months, 3 days working from home Monday to Friday, 35.75 hours per week (between the hours of 8.45am - 5.00pm)

To Apply:

If you're a committed and experienced Policy Administratorlooking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

We aim to respond to all successful applications within 3 days. If you haven't been contacted within 3 days your application has been unsuccessful. We apologise that we are unable to contact everyone in person and thank you for your interest.

Job Types: Full-time, Permanent

Pay: 13.31 per hour

Expected hours: 35.75 per week

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Private medical insurance Sick pay Store discount Transport links Work from home
Schedule:

Monday to Friday No weekends
Experience:

Administrative: 2 years (required)
Location:

Liverpool L2 (required)
Work Location: In person

Reference ID: LH27075