Job Description

Company Benefits:

33 days annual leave (including Bank Holidays), increasing to 35 days after 3 year's service Birthday day off in addition to annual leave allowance Annual Charity Day off to support a local charity One off bonus after 12 Months of being with the company Christmas Savings Club Company pension of a 5% Employee Contribution and a 3% Employer Contribution Access to Employee Discounts Portal upon passing your probation period Company Sick pay after 2 year's service Free Eyesight test's and contribution towards new frames Great office and location, close to transport links Training & Personal Development Career Progression Positive, Supportive & Encouraging Company Culture Social Committee & events Employee Welfare Committee & Mental Health First Aid

Portfolio Manager - Student Accommodation

We are looking for a dedicated and proactive Portfolio Manager to join our team and oversee the daily operations of our student accommodation buildings. If you are organised, customer-focused, and enjoy managing multiple tasks efficiently, this could be the perfect role for you!

What You'll Do

As Portfolio Manager, you will: - Ensure tenants pay rent on time and maintain accurate accounts. - Be the first point of contact for tenant queries and provide excellent customer service. - Manage tenancy applications, agreements, renewals, and check-ins/outs. - Monitor properties and advise landlords and the Department Manager on maintenance and improvement needs. - Liaise with landlords and provide regular updates on their properties. - Manage tenancy deposits from protection to release, handling disputes if required. - Support the welcome team during new development launches. - Maintain tenant satisfaction and encourage positive Google reviews. - Collaborate with property management, lettings, maintenance, and communications teams.

What We're Looking For

Positive, proactive, and self-motivated with a strong work ethic.

Excellent problem-solving skills and professional presentation.

Strong organisation, communication, and negotiation skills.

Proficiency in Microsoft Office (Excel, Word, Outlook), property lettings software, Sage, and social media.

ARLA qualification desirable.

Ready to Join Us?

If you're motivated, organised, and excited to deliver excellent service across our student accommodation portfolio, we want to hear from you!

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Additional leave Company events Company pension Health & wellbeing programme
Experience:

Customer service: 1 year (required)
Work Location: In person