Job Description

Customer Service Assistant - Clydebank Post Office

Job Type:

Part-time

Hours:

25 hours per week

Location:

Clydebank Post Office

Salary:

12.30 per hour

Start Date:

Within the next few weeks

About the Role

We're looking for an

experienced, proactive, and reliable Customer Service Assistant

to join our friendly team at Clydebank Post Office. This is a fast-paced, customer-facing role ideal for someone who thrives on delivering exceptional service and enjoys working with the public.

Key Responsibilities

Deliver first-class customer service across all Post Office services Advise customers on postal options to suit their needs Handle transactions for pensions, benefits, bill payments, and foreign exchange Carry out business and personal banking transactions Process passport applications and DVLA services Sell high-quality greeting cards and gifts Replenish and merchandise stock (cards, gifts, stationery) Reconcile stock and cash accurately Maintain shop floor cleanliness and comply with security procedures

What We're Looking For

Excellent customer service and communication skills Warm, friendly, and outgoing personality Confidence in handling cash accurately Strong up-selling and customer retention abilities Great organisational skills and ability to multi-task Proactive attitude and keen eye for detail Honesty, trustworthiness, and strong work ethic Reliability and flexibility to adapt to changing needs Fluency in English (spoken and written); additional languages are a bonus Post Office experience preferred but not essential - full training provided

Working Hours

Monday to Friday:

09:00 - 17:30

Saturday:

09:00 - 16:00 Flexibility required during service hours

How to Apply

If you're enthusiastic, energetic, and ready to roll up your sleeves, we'd love to hear from you!

Please submit your

CV and a covering letter

explaining why you're the ideal candidate. Be sure to include your

availability and notice period

if currently employed.

Job Types: Part-time, Permanent

Pay: 12.30 per hour

Expected hours: 25 per week

Benefits:

Company pension
Application question(s):

How many years Post office experience?
Work Location: In person