Job Description

Job Summary

The Post Office Branch Manager plays a crucial role in the efficient operation of the post office, ensuring that all services are delivered to customers in a friendly and professional manner. This position involves managing daily operations, overseeing staff, and maintaining high standards of customer service while adhering to all regulatory requirements. The ideal candidate will have a strong commitment to community engagement and will be responsible for fostering a welcoming environment for all customers.

Responsibilities

Oversee daily operations of the post office, ensuring efficient service delivery. Manage staff schedules and training, promoting teamwork and high performance. Handle customer inquiries and complaints with professionalism and courtesy. Maintain accurate financial records, including cash handling and transaction processing. Ensure compliance with all postal regulations and health and safety standards. Promote additional services offered by the post office to enhance customer experience. Organise community events to strengthen local engagement and awareness of services.

Experience

Previous experience in a retail or customer service environment is essential. Experience in managing or supervising a team is highly desirable. Strong organisational skills with the ability to multitask effectively. Excellent communication skills, both verbal and written, with a focus on customer interaction. Familiarity with financial transactions and basic accounting principles is advantageous. A proactive approach to problem-solving and decision-making is essential for success in this role.
This position offers an opportunity to contribute positively to the community while developing valuable skills in management and customer service.

Job Type: Full-time

Pay: 12.71 per hour

Expected hours: 47.5 hours per week

Schedule:

Day shift
Work Location: In person

Job Type: Full-time

Pay: 12.71 per hour

Ability to commute/relocate:

London SW11 4HY: reliably commute or plan to relocate before starting work (preferred)
Experience:

Post office: 2 years (preferred)
Work Location: In person