Job Description

Post Office Counter Clerk Job Summary

The Post Office Counter Clerk oversees the daily operations of a post office, ensuring efficient service, maintaining records, and ensuring compliance with postal regulations. This role requires strong leadership, organizational skills, and a focus on customer service.

Key Responsibilities

Operations Management

Oversee daily operations, ensuring timely mail processing and delivery.

Optimize workflow processes for efficiency. Ensure necessary supplies and equipment are available.

Customer Service

Ensure high levels of customer satisfaction.

Resolve customer complaints and inquiries promptly. Implement and monitor customer service initiatives.

Financial Management

Monitor and manage the post office budget and expenses.

Conduct regular audits and ensure accurate financial reporting. Handle cash transactions and ensure fund security.

Compliance and Security

Ensure compliance with postal regulations and policies.

Maintain the security of the premises and safeguard mail and assets. Implement safety protocols to protect employees and customers.

Community Engagement

Represent the post office in the community.

Build relationships with local businesses and stakeholders. Promote postal services to increase engagement and sales.

Qualifications

Education:

Bachelor's degree in a related field preferred.

Experience:

2-5 years in postal operations or retail management

Skills:

Strong leadership and team management.

Excellent organizational and multitasking abilities. Proficient in financial management and budgeting. Effective communication and interpersonal skills. Proficient in computer applications and postal management software.

Knowledge:

Understanding of postal regulations and procedures.

Knowledge of safety and security protocols.

Physical Requirements

Ability to lift and move packages up to [weight] lbs.

Ability to stand for extended periods and perform repetitive tasks. Capability to work in varying environmental conditions.

How to Apply

Submit your resume and cover letter to sudha@fcmgt.co.uk. Include "Post Office Counter Clerk Application" in the subject line.

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Additional pay:

Bonus scheme Commission pay
Schedule:

8 hour shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: Post Office Counter Clerk Cardigan
Expected start date: 25/06/2025