Job Description

Key Responsibilities:

Provide excellent customer service at the Post Office counter, assisting with a variety of services, including mail, packages and financial services

Ensure counters are well stocked and the work area in always clean and tidy

Able to work flexible hours and help cover shifts when needed

A great multi-tasker and able to adapt easily to the task needed

Ensure correct packaging and labelling of parcels, following postal regulations

Excellent product knowledge with a positive and approachable manner

Build rapport with customers to ensure positive experiences and to encourage repeat business

Adaptable to change and willing to embrace new ideas and processes

Handle difficult or escalated customer situations with professionalism, maintaining a calm and solutions-orientated approach

Assist with stock ordering and replenishment of the Post Office

Monitor and review sales trends and suggest improvements to increase revenue

Work to achieve individual and store-wide targets, maximising opportunities to up sell and cross sell

Ability to work under pressure and manage multiple tasks simultaneously

What we Offer:

Sociable working hours (9am - 5:30pm Monday to Friday and 9am - 1pm on Saturday)

Training and development, offering opportunities to grow and develop

Friendly and supportive team

About You:

Previous Post Office experience is desirable but not essential as full training will be provided and on-going support as needed

A customer-first mindset, always seeking to improve the customer experience and provide exceptional service

Friendly, approachable and able to communicate effectively with customers

Team player with a positive attitude and willingness to learn

Able to work efficiently in a fast-paced environment both alone and as part of a team

Job Type: Part-time

Pay: 12.24-12.30 per hour

Expected hours: 16 per week

Benefits:

Company pension
Schedule:

Monday to Friday Weekend availability
Language:

English (preferred)
Work Location: In person

Reference ID: Post Office Counter Clerk 01