Job Description

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Position Overview

We are looking for a

hands-on Manager

to oversee the day-to-day running of a busy pottery cafe.


This role focuses on

operational execution

, staff management, and customer experience. You will be responsible for ensuring the studio runs smoothly during opening hours, staff are supported and accountable, and customers have a well-organised, enjoyable visit.


This is a practical, floor-based role suited to someone comfortable making decisions, managing people, and keeping operations running consistently.

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Key Responsibilities

Daily Operations

Oversee the day-to-day running of the studio during opening hours Ensure smooth customer flow, bookings, and session turnover Resolve operational issues promptly and calmly

Staff Management

Create and manage staff rotas and shift coverage Lead and support front-of-house staff during service Address lateness, performance issues, and conduct fairly and consistently Support onboarding and training of new staff

Customer Experience

Ensure a welcoming, organised experience for all customers Handle customer questions, feedback, and complaints professionally

Standards & Organisation

Ensure procedures are followed consistently Maintain cleanliness, organisation, and presentation of the studio Monitor stock levels and flag ordering needs Maintain clear handovers and basic documentation

Owner Support

Escalate significant issues appropriately Reduce the need for owner involvement in day-to-day operations
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What We're Looking For

Essential

Previous experience managing a cafe, studio, or similar customer-facing business Confidence managing people and making day-to-day decisions Strong organisational skills and attention to detail Calm, professional approach in a busy environment Clear communication skills

Desirable

Experience with rotas, bookings, or scheduling systems Experience in hospitality or experience-based businesses * Comfortable being hands-on and leading by example