Job Description

An exciting opportunity has arisen for a professional and enthusiastic receptionist with administrator responsibilities to join our client care team. We are looking for someone with previous experience in administration and reception preferably the veterinary field although not essential. They must strive for attention to detail and fit into a friendly team of receptionists and administrators. This role will involve regular reception shifts on a rota and administrator duties

The administrator part of role will include liaising with our clinicians on client accounts and being heavily involved with the debtor management of the Practice including

pricing client accounts,

issuing client invoices,

processing insurance claims,

inputting payments,

cashing up and banking

Bacs payments

liaising with the accountants, directors, and practice manager

office duties. Such as letter writing and booster reminders

.You will need to be confident in talking to clients on the telephone about their account and discussing payment options with them in sometimes sensitive situations.

You will also be a financial point of contact for our clients both on the telephone and in person. To ensure robust and financially-sound decision-making, always striving to continually improve quality, accuracy, and efficiency.

You will have a basic knowledge on how a busy veterinary practice works including the reception area as part of the role you may be asked to help cover in reception from time to time.

Veterinary Receptionist

Duties:

- Greet clients and their pets in a friendly and professional manner
- Schedule appointments and manage the appointment calendar
- Answer phone calls and respond to inquiries from clients
- Check-in and check-out clients and their pets
- Collect payments for services rendered
- Maintain accurate records of client information and pet medical history
- Assist with filing and organizing paperwork
- Coordinate with veterinary staff to ensure smooth workflow

- Pharmacy and stock control

Working hours are Monday to Friday, no weekends or bank holidays. There maybe an option of some Saturdays to cover holidays. There will be a mixture of shifts between 8am and 7.30pm depending on your duties for that day.

You must be available for a face-to-face interview onsite we will then be able to show you around the practice and offices.

Plan to start in the role in October so a full handover can be given from our current administrator but open to starting sooner for the right candidate.

ESSENTIAL WORK SKILLS:

Being able to work in a fast-paced environment and the ability to multi task Customer Focus To always have a professional manner Excellent telephone skills Good verbal communication Computer Literacy especially with Microsoft Office Skills (Excel, Word, and Outlook) and our practice management system (full training will be given on this system) Being able to Handle Pressure Being organised and being able to prioritise Being able to work well in a team and able to work on own Being able to adapt to changes within the growing practice
Job Types: Full-time (37.5), Permanent

*Please note this role is NOT a pathway onto a veterinary care or nursing career but may suit someone who would like to step away from clinical work or a receptionist who would like a change in direction.

Job Types: Full-time, Permanent

Pay: 25,000.00-29,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Altrincham WA15 7PJ: reliably commute or plan to relocate before starting work (required)
Experience:

Medical Practice Management: 1 year (preferred) Veterinary: 1 year (required)
Work Location: In person