Job Description

Are you a highly motivated, forward-thinking individual with strong leadership and business acumen? We are looking for an experienced Business Manager to lead the operational and strategic direction of our busy and friendly GP surgery.

This is an exciting opportunity to join a supportive and progressive practice committed to delivering high-quality care to our local community.

About the Practice:

We are a well-established NHS GP practice across two sites, serving a patient population of approximately 18000 patients, in the centre of the thriving market town of Hitchin. Our team includes GPs, ANPs, nurses, HCAs, clinical pharmacists and administrative staff working collaboratively to provide excellent patient-centred care.

The Role:

As our Business Manager, you will be responsible for the overall management of the practice, ensuring the delivery of safe, efficient, and high-quality services. Working closely with the GP Partners and the leadership team. Your role will span strategic planning, finance, compliance, HR, and stakeholder engagement.

Key Responsibilities:

Provide strategic leadership and support to the GP Partners.

Oversee business and financial management including budgets, payroll, income streams (QOF, PCN, enhanced services), and cost control.

Liaise with accountants, signs off invoices and purchases.

Lead on CQC compliance, information governance, clinical governance, and contractual obligations.

Oversee HR functions: recruitment, induction, appraisals, and staff development.

Ensure efficient use of practice IT and digital systems (eg SystmOne/Accurx and telephony services)

Leads digital innovation, AI tool integration and IT strategy.

Oversee information governance, GDPR, cybersecurity plans.

Lead on change management and business development initiatives eg digital transformation, new income streams

Represent the practice in PCN, ICB, wider NHS forums. Liaison with suppliers and external HR company.

The Ideal Candidate Will Have:

Experience in senior management, ideally within primary care or NHS settings.

Strong financial and HR management experience.

Excellent communication, leadership, and organisational skills.

The ability to work autonomously and drive innovation.

Up-to-date knowledge of NHS primary care regulations and challenges.

A proactive, solutions-focused approach to problem solving.

Desirable Qualifications/Experience:

Experience with SystmOne and NHS digital systems.

Business or management qualification.

Understanding of CQC and NHS regulatory frameworks.

What We Offer:

Competitive salary based on experience.

NHS Pension Scheme.

Supportive working environment with a commitment to staff wellbeing.

Opportunity to influence and shape the future of the practice.

How to Apply:

Please submit your CV and a covering letter detailing how your skills and experience meet the requirements of the role to bancroftmc.manager@nhs.net

Job Types: Full-time, Permanent

Pay: From 45,000.00 per year

Benefits:

Company events Company pension Employee discount On-site parking Sick pay
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Reference ID: BMC/BM/2025