Job Description

This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. The Practice Business Manager is responsible for: - Business and Strategic Management Develop a vision, goals and objectives for the GP practice and business Service contract performance review and negotiation with commissioners of service. Tender for new services and business opportunities. Keep abreast of new business changes and opportunities and produce workable solutions to present to the GP Partners.



Develop Business plans, lead on business expansion and project management. Develop business protocols and procedures, review and update as required. Adopt a strategic approach to the development and management of patient services in line with best practice, contractual and regulatory requirements. Manage the procurement of practice equipment, supplies and services within target budgets.



Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership. Develop and lead on a marketing strategy for the business. Planning, scheduling and chairing meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken - Financial Ensuring that sound financial controls, budgets, forecasts are in place. Managing contracts for services e.g.



cleaning, gardening, window cleaning, etc ensuring value for money. Maintain and process partners drawings, PAYE and pensions for practice staff. Prepare and discuss financial reports, budgets, variance analysis and projections and report to the Partners on a timely basis. Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.



Liaising with and maintaining strong working relationships with externals financial services such as Banks, Accountants, Property Professionals, ICB, PCN and other stakeholders to ensure income is maximised from current income streams. Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure. - Contract Delivery and Performance Interpret and implement national, local and practice quality standards. Lead on all contractual matters to ensure performance is delivered and maintained to a high standard in line with the terms and conditions of the contacts and service level agreements.



Oversee the development and management of patient services. Lead on ensuring service development and delivery in accordance with local and national guidelines and statutory requirements. Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions together. Routinely access practice performance against patient access and demand management targets.



Lead on ensuring workforce capacity is maximised to meet the demands of the services. Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken, and records and liability insurance is in place and managed accordingly. - Quality Lead on change and continuous improvement initiatives; coordinating all projects within the practice. Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager.



Coordinate and lead the compilation of practice reports and the Practice Development Plan (PDP). Be proactive in developing patient services and implementing service standards. Develop and manage quality assurance methodology; analyse quality data and support its use in the continual enhancement of service quality. Ensure the team achieve QOF targets, supported by the nursing and administrative leads.



Maintain an oversight of Health and Safety matters related to the business/GP practice. Maintain oversight of the Practice Complaints Procedure. Support the operational manager in the investigation of all complaints and keep the partners informed at all times. Assist in facilitating a satisfactory resolution of any complaint received.



Keep all documentation held electronically. Regularly audit the complaints and make any changes necessary to system or processes where a need for improvement has been identified. When require liaise with the complaints manager at NHS England. Implement and manage the Significant Events Procedure.



Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance. Work effectively with individuals in other agencies to meet the needs of the patient. Effectively manager own time, workload and resources. Maintain responsibility for your own personal development.



Collaboration, Membership and Liaison Undertake all the necessary and appropriate membership and shareholder duties to actively engage and work with GP Provider organisations Proactively lead and engage on all matters of collaboration with other GP practices and key partners Keep the GP Partners informed of all new developments and initiatives including Integrated Neighbourhood Teams, the Neighbourhood Health Service and implementation of the 10 Year Health Plan for England. Seek active involvement in GP practice and local commissioning activities and meetings, to include attendance at all key meetings, event and forums. Lead and manage any potential closer working with other practices. Establish links with attached staff and their management to optimise collaborative working.

Liaise as appropriate with other health provider units, e.g. Out of Hours services and commissioning organisations at various levels. - Human Resources Oversee all matters related to human resource management in line with industry standards and good practice to include performance and disciplinary. Implement effective systems for the resolution of dispute and grievances which comply with current legislation.



Ensure all staff are competent and safe to carry out their work and are properly trained and supervised Be aware of and proficient in the use of current employment law legislation Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation. Be the direct line manager for the operational and nurse managers. Oversee the recruitment and retention of staff; develop, implement and embed an effective Practice Succession Plan Develop a workforce plan to meet future business challenges Oversee the Practice Development Plan to ensure staff training meets the needs of the practice both now and in the future Oversee staff induction and training, ensuring all staff are adequately trained to fulfil their role Develop and lead on a performance management strategy for employed staff Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries Ensure the entire clinical workforce undertake revalidation Develop, implement and embed an effective staff appraisal process - Organisational Lead on all matters related to the organisation of the practice and business. Convene meetings, prepare agendas and ensure documentation and distribution of minutes as necessary.



Organise and attend GP Partnership and business meetings. Take and circulate minutes arising from these meetings and ensure action is taken from matters arising. Ensure the GP practice has adequate disaster recovery procedures in place, together with an up-to-date Asset Register and Business Continuity Plan. - IM & T Lead on all matters related to information, management and technology for the practice and that staff comply to all policies and procedures.



Lead on the continued use of the practices intranet system 'Teamnet' populating and utilising the system, encouraging the wider practice team to do the same. Actively encourage and promote the use of patient online services Ensure adherence to the requirements of the Data Protection Act and maintain registration under the Act. Ensure data collection systems are in place and maintained. Adhere to the requirements of being the Information Governance Lead and Caldicott Guardian.



Liaise with the Date Protection Officer (DPO) as required. - Premises Oversee all matters related to the management and maintenance of the practice premises Lead on liaising with other professions e.g. landlords, surveyors, accountants, bank account managers in relation to plans for development of the practice premises. Oversee health and safety matters and the conducting of annual risk assessments.



Ensure the fire safety standards and training are maintained in line with legislation / practice policy. Ensure the building is safe and secure at all times. - Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Participation Group (PPG) as and when appropriate. Recognise peoples needs for alternative methods of communication.



* Equality & Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues, and will: Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights