Job Description

Due to retirement, Ellison View Surgery, currently a CQC rated outstanding practice, is looking for Practice/Business manager, to lead our friendly clinical and administration team.
Main duties of the job

• Leading The day to day running of a busy total triage practice
• Managing Financial elements of the practice
• Developing efficient business resilience plans
• Reviewing & updating Practice Policies.
• Organising & attending internal & external meetings
• Complaints Manager
• Payroll & Pensions Manager

About us
We are a team of 3 Partners, 1 salaried Gp, 2 Practice Nurses and an HCA. We have an experienced Senior administration team and reception/care navigators. The practice population is 6,000 patients and we belong to a 8 practice primary care network. The practice has a friendly but efficient work ethic and our staff are rewarded with good terms & conditions. There is free parking on our site
Details
Date posted
04 June 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5753-25-0000
Job locations
The Glen Primary Care Centre
30 Glen Street
Hebburn
Tyne And Wear
NE31 1NU
Job description
Job responsibilities
Primary key responsibilities
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The [Practice/Business Manager] is responsible for:
a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
b. Functional management of all clinical and administrative staff
c. Direct line management of the following staff: [Operations Manager, Administration Manager/Reception Manager, Senior Administrators, Receptionists, Practice HCA/ Sister/Nurse and salaried GPs]
d. Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan]
e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN
g. Establishing, reviewing and regularly updating job descriptions and person specifications [ensuring all staff are legally and gainfully employed]
h. , Implementing and embedding an effective staff appraisal process
i. Implementing effective systems for the resolution of disciplinary and grievance issues
j. [Maintaining an effective overview of] and ensuring compliance with HR legislation
k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
l. Managing the financial elements of the organisation, including budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
m. [Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented]
n. [Briefing partners on all financial matters, including forecasting]
o. [Managing and processing partners drawings, PAYE and pensions for practice staff]
p. [Ensuring the organisation has appropriate insurance cover]
q. [Developing, implementing and embedding an efficient business resilience plans.]
r. Managing contracts for services.
s. Managing the procurement of organisation equipment, supplies and services
t. Coordinating the reviewing and updating of all organisation policies and procedures
u. [Leading change and continuous improvement initiatives]; coordinating all projects within the organisation
v. Coordinating [and leading] the compilation of organisation reports and the practice development plan (PDP)
w. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)
x. [Adopting a strategic approach to the management of all patient services matters]
y. [Developing, implementing and embedding an effective communication strategy (internal and external)]
z. Ensuring the organisation maintains compliance with its NHS contractual obligations
aa. Actively encouraging and promoting the use of patient online services
bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis
cc. Maintaining the organisation and NHS choices websites
dd. Liaising at external meetings as required
ee. Marketing the practice appropriately
ff. [Managing/supporting the management] of the Patient Participation Group
gg. [Effectively managing/supporting the management of] all complaints in line with current legislation and guidance
hh. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
ii. Managing the organisation IT system, delegating staff to act as administrators
jj. Ensuring compliance with IT security and IG
kk. Coordinating the organisation diary, ensuring meetings are scheduled appropriately
Secondary key responsibilities
In addition to the primary responsibilities, the manager may be requested to:
a. Deputise for the Partners at internal and external meetings
b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders
c. Partake in audit as requested by the audit lead
Person specification Practice, Business or Practice Business Manager
Qualifications
Essential
Desirable Job description
Job responsibilities
Primary key responsibilities
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The [Practice/Business Manager] is responsible for:
a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
b. Functional management of all clinical and administrative staff
c. Direct line management of the following staff: [Operations Manager, Administration Manager/Reception Manager, Senior Administrators, Receptionists, Practice HCA/ Sister/Nurse and salaried GPs]
d. Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan]
e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN
g. Establishing, reviewing and regularly updating job descriptions and person specifications [ensuring all staff are legally and gainfully employed]
h. , Implementing and embedding an effective staff appraisal process
i. Implementing effective systems for the resolution of disciplinary and grievance issues
j. [Maintaining an effective overview of] and ensuring compliance with HR legislation
k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
l. Managing the financial elements of the organisation, including budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
m. [Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented]
n. [Briefing partners on all financial matters, including forecasting]
o. [Managing and processing partners drawings, PAYE and pensions for practice staff]
p. [Ensuring the organisation has appropriate insurance cover]
q. [Developing, implementing and embedding an efficient business resilience plans.]
r. Managing contracts for services.
s. Managing the procurement of organisation equipment, supplies and services
t. Coordinating the reviewing and updating of all organisation policies and procedures
u. [Leading change and continuous improvement initiatives]; coordinating all projects within the organisation
v. Coordinating [and leading] the compilation of organisation reports and the practice development plan (PDP)
w. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)
x. [Adopting a strategic approach to the management of all patient services matters]
y. [Developing, implementing and embedding an effective communication strategy (internal and external)]
z. Ensuring the organisation maintains compliance with its NHS contractual obligations
aa. Actively encouraging and promoting the use of patient online services
bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis
cc. Maintaining the organisation and NHS choices websites
dd. Liaising at external meetings as required
ee. Marketing the practice appropriately
ff. [Managing/supporting the management] of the Patient Participation Group
gg. [Effectively managing/supporting the management of] all complaints in line with current legislation and guidance
hh. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
ii. Managing the organisation IT system, delegating staff to act as administrators
jj. Ensuring compliance with IT security and IG
kk. Coordinating the organisation diary, ensuring meetings are scheduled appropriately
Secondary key responsibilities
In addition to the primary responsibilities, the manager may be requested to:
a. Deputise for the Partners at internal and external meetings
b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders
c. Partake in audit as requested by the audit lead
Person specification Practice, Business or Practice Business Manager
Qualifications
Essential
Desirable
Person Specification
Qualifications
Essential

• NHS/Primary Care general practice experience
• Good leadership skills
• Excellent communication skills
• Strong IT skills
• Effective time management
• Ability to motivate & enhance moral
• Forward thinker

Desirable

• Management level qualification

Person Specification
Qualifications
Essential

• NHS/Primary Care general practice experience
• Good leadership skills
• Excellent communication skills
• Strong IT skills
• Effective time management
• Ability to motivate & enhance moral
• Forward thinker

Desirable

• Management level qualification