Job Description

Hours:

Monday to Friday 9:30am - 2:30pm. 20-25 hours per week over 4-5 weekdays. Hours may vary according to clinic needs. Flexibility is required.

Holidays:

29 days per annum pro rata, inclusive of bank holidays, plus an additional day off for your birthday.

Salary:

31,200 per annum pro rata (16/hr)

About Us

Thrive Chiropractic & Health Clinic is a well-established, family-run organisation operating a busy and expanding healthcare clinic in Buckingham, and more recently opening a new sister clinic in Milton Keynes. Our professional team includes Chiropractors, a Physiotherapist, Sports Massage Therapists, Men's Health Practitioner, and a dedicated team of clinic assistants. The Buckingham clinic is situated alongside Manor Farm and the Larder Cafe, offering scenic countryside views and complimentary parking. Our Milton Keynes location is centrally based in a modern business centre.

We are seeking a proactive, experienced, and self-led Practice Manager to oversee the day-to-day operations of both clinics. This is a hands-on role that requires balancing strategic oversights with operational delivery. You'll work closely with the Directors and wider team to ensure smooth operations, exceptional patient experiences, and continued business growth.

This role would suit a confident and experienced clinic or practice manager who thrives in a dynamic environment, enjoys building relationships, and takes pride in creating calm, well-run systems that support both patients and our team.

Key Responsibilities:

The Practice Manager will oversee daily operations, people management, and clinic development across both sites.

Leadership & Team Management

Provide effective line management and support to our team of clinic assistants

Lead with empathy and integrity, fostering a supportive and motivating work environment

Oversee team workload, delegate tasks, and manage staff holidays and absences

Support clinician onboarding and training

Assist in recruitment and team training initiatives

Work collaboratively with the Directors to implement strategic priorities and maintain alignment across both clinics

Maintain clear communication across both clinic sites, ensuring consistency in standards, systems, and messaging

Operations & Compliance

Take ownership of daily clinic operations, ensuring smooth running and proactive resolution of issues before they escalate

Maintain policies, procedures, and documentation in line with best practice

Ensure compliance with health and safety, data protection, and clinic standards

Monitor performance metrics (KPIs) and prepare regular operational reports

Manage stock levels, suppliers, and maintenance schedules

Ensure smooth front desk operations and a consistently excellent patient journey

Provide cover for reception as required, including handling calls, bookings, and payments

Liaise with and maintain effective working relationships with 3rd party suppliers who support our operations

Finance & Business Administration

Support financial operations including invoicing, cash reconciliation, payroll and clinician remuneration

Monitor practice performance, profit & loss, and identify opportunities for efficiency and growth

Liaise with insurance companies and oversee patient billing queries

Marketing & Business Development

Take an active role in coordinating local marketing initiatives, developing community and business partnerships, and organising clinic events to promote services and enhance visibility.

Coordinate updates to the website and social media content as directed by the Directors

Executive Support

Work collaboratively with the Directors to implement key business initiatives and ensure operational follow-through

Provide administrative and operational support where needed to maintain focus on strategic objectives

Core Skills & Personal Attributes

Strong leadership and people management skills

Approachable and professional, with a calm and reassuring presence

Proactive and dependable, with a genuine care for both patients and colleagues

Commercial awareness and ability to interpret performance metrics

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Excellent organisation and attention to detail

Ability to manage multiple priorities under pressure

Professional integrity and emotional intelligence

Confident using Microsoft Office, Google Drive/Workspace, and quick to learn new systems

Essential Requirements:

Minimum one year in a leadership or management role

Demonstrated ability to manage teams and operations

Excellent written and verbal communication skills

Understanding of data protection, confidentiality, and compliance

Financial literacy and competence with spreadsheets

Positive attitude and professional presentation

Desirable Experience:

Previous experience in a private healthcare or multi-site environment

Familiarity with clinic management software (e.g. Jane, Cliniko or similar)

People management experience (people development, absence management, complaint handling)

Marketing or business development experience

Application Process:

We look forward to hearing from applicants who meet our essential requirements and share our passion for people, systems, and creating a thriving clinic environment.

Please submit your CV via Indeed, indicating your preferred availability for a telephone interview if shortlisted. To apply, please include a cover letter answering the following questions:

What attracts you to this role?

What key strengths would you bring to our clinic team?

Job Types: Part-time, Permanent

Pay: Up to 31,200.00 per year

Expected hours: 20 - 25 per week

Benefits:

Additional leave Company pension Employee discount Free parking
Work Location: In person