Job Description

Focused Clinic, part of the WebCare Group, is a newly launched digital ADHD assessment and treatment service based in Bolton, Greater Manchester. We are looking for an experienced and highly organised Practice Manager to lead our patient support team and oversee the day-to-day operation of our patient communication and workflow systems.

This is a full-time role (35 hours, Monday-Friday, 9am-5pm) based in our purpose-built Bolton office and clinical operations hub.

The role is similar to a GP Practice Manager or Senior Healthcare Administrator, involving oversight of patient queries, coordination with clinicians, and ensuring the smooth running of our fast-paced digital service.

Key ResponsibilitiesLeadership & Team Management

Line-manage Customer Service Advisors and oversee daily workload. Conduct 1-to-1s, support performance reviews, and lead staff development. Train new starters on systems, communication standards and procedures.

Patient Support & Operational Oversight

Oversee patient enquiries via email, phone and messaging portals. Manage escalations, complaints, sensitive cases or safeguarding concerns. Use in-house systems to track patient progress and support clinical workflows. Assist with ID checks, appointment coordination, reports and medication queries. Maintain accurate patient records and ensure compliance with policies and regulations. Monitor turnaround times and ensure service KPIs and SLAs are met.

Cross-team Coordination

Liaise between Customer Service Advisors, ADHD Assessors, Prescribers, Pharmacy partners and Operations. Identify and escalate clinical or operational issues. Provide feedback to drive ongoing service improvements.

Continuous Improvement

Review and refine processes to support efficient service delivery. Contribute to audits and quality improvement initiatives.

About Us

Focused Clinic is our digital ADHD service, now live at:

https://uk.focused.clinic

As part of the WebCare Group (creators of Treated), we deliver safe, accessible ADHD assessment and treatment through a modern, digital-first model. You'll join a forward-thinking organisation focused on innovation, patient care and service excellence.

About You

We're looking for someone with both

people management experience

and

healthcare operational understanding

, ideally from:

GP practices Mental health or ADHD services Digital healthcare organisations Clinical administration roles
You will be confident in managing a team, solving problems and working in a busy, fast-paced environment.

Requirements

Minimum 3 years' experience, ideally within healthcare or another regulated sector Experience supervising or managing staff Strong written and verbal communication skills Confident using Microsoft Word, Excel and administrative systems Excellent organisation and ability to prioritise Able to handle confidential and sensitive information Positive, proactive attitude and commitment to patient care Experience working with clinicians or MDTs (desirable)
Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Experience:

Practice Manager: 3 years (required)
Work Location: In person