Job Description

We are looking for a highly compentant manager with excellent interpersonal and leadership skills to join our well established practice.The successful candidate will be a well-rounded manager, business minded with a strategic vision whilst also supporting and developing the team and promoting well being and oversee the operational functions, balancing the needs of the practice with the constant changes in primary care.They will have experience of managing teams, compliance and be confident and capable in the areas of HR.Supported by an administrative team and working closely with the Management and GP Partner, they will provide advice to the partners and ensure the practice meets its contractual requirements.Although experience of working in general practice is desirable, we welcome applications from experienced Managers who can demonstrate that they have the skills in the areas required.Main duties of the jobTo manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and ensuring the practice achieves its long-term objectives in a safe and effective working environment.Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations.Please see About usWe are a well-established, patient-focused GP practice located in Dudley WoodOur practice is dedicated to delivering high-quality healthcare to a diverse, multicultural population, and we pride ourselves on providing patient-centered care that meets the unique needs of our community.As a high QOF-achieving practice, we are committed to using data and technology to drive excellent health outcomes, continually striving for improvement and efficiency. Our practice is paper-lite, ensuring that we make the most of modern technology to streamline operations and enhance patient care.We are looking for an enthusiastic and experienced Practice Manager to join our small, close-knit team. You will play a crucial role in leading our team to provide the best possible service to our patients while overseeing the smooth running of the practice.As a member of the Dudley and Netherton PCN (Primary Care Network), you will have the opportunity to collaborate with a range of healthcare professionals and contribute to the broader vision of primary care in the area.If you are passionate about healthcare administration, leading a small team and making a real impact with the use of technology and data, we would love to hear from you.Join us and be part of shaping the future of healthcare in Dudley Wood !DetailsDate posted12 May 2025Pay schemeOtherSalaryDepending on experience NegotiableContractPermanentWorking patternPart-time, Flexible workingReference numberA5177-25-0004Job locations10 Quarry RoadDudley WoodDudleyWest MidlandsDY2 0EFJob descriptionJob responsibilitiesThe practice manager is responsible for:Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities * Functional management of all clinical and administrative staff

• Managing the recruitment process for the practice
• Establishing, reviewing and regularly updating job descriptions and person specifications
• Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
• Leading change and continuous improvement initiatives
• Coordinating the reviewing and updating of all practice policies and procedures
• Coordinating and lead the compilation of practice reports and the practice development plan (PDP)
• Developing, implementing and embedding an efficient business resilience plan (BRP)
• Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners
• Ensuring the team reach QOF targets
• Coordinating the practice diary, ensuring meetings are scheduled appropriately
• Liaising at external meetings as required
• Marketing the practice appropriately
• The producing of practice newsletters on a quarterly basis
• Managing the Patient Participation Group
• Managing all complaints effectively evidencing shared and lessons learned with the team
• Managing all significant events effectively evidencing shared and lessons learned with the team
• Ensuring compliance with legislation and deal with disciplinary issues accordingly
• The management of the premises, including health and safety aspects such as risk assessments and mandatory training
• Managing the practice IT system, delegating staff to act as administrators.
• Ensuring compliance with IT security and Information Governance
• Coordinating of all projects within the practice
• Maintaining CQC governance and compliance at a good rating with regular feedback to the practice partners and progress, help and support
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Maintaining the practice website and NHS Choices website

Job descriptionJob responsibilitiesThe practice manager is responsible for:Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities * Functional management of all clinical and administrative staff

• Managing the recruitment process for the practice
• Establishing, reviewing and regularly updating job descriptions and person specifications
• Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
• Leading change and continuous improvement initiatives
• Coordinating the reviewing and updating of all practice policies and procedures
• Coordinating and lead the compilation of practice reports and the practice development plan (PDP)
• Developing, implementing and embedding an efficient business resilience plan (BRP)
• Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners
• Ensuring the team reach QOF targets
• Coordinating the practice diary, ensuring meetings are scheduled appropriately
• Liaising at external meetings as required
• Marketing the practice appropriately
• The producing of practice newsletters on a quarterly basis
• Managing the Patient Participation Group
• Managing all complaints effectively evidencing shared and lessons learned with the team
• Managing all significant events effectively evidencing shared and lessons learned with the team
• Ensuring compliance with legislation and deal with disciplinary issues accordingly
• The management of the premises, including health and safety aspects such as risk assessments and mandatory training
• Managing the practice IT system, delegating staff to act as administrators.
• Ensuring compliance with IT security and Information Governance
• Coordinating of all projects within the practice
• Maintaining CQC governance and compliance at a good rating with regular feedback to the practice partners and progress, help and support
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Maintaining the practice website and NHS Choices website

Person SpecificationQualificationsEssential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• AMSPAR Qualification
• Leadership and / or Management Qualification

ExperienceEssential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Knowledge of current CQC regulations, legislation and Key Lines of Enquiries (Quality Statements, Governance & Compliance)

Desirable

• NHS / Primary Care General Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes

Person SpecificationQualificationsEssential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• AMSPAR Qualification
• Leadership and / or Management Qualification

ExperienceEssential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Knowledge of current CQC regulations, legislation and Key Lines of Enquiries (Quality Statements, Governance & Compliance)

Desirable

• NHS / Primary Care General Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes

NHS