Job Description

Purpose of the role

The Practice Manager is responsible for the overall leadership and day-to-day non-clinical management of 2 predominately private dental practices in Glasgow, ensuring safe, efficient and patient-centred services. The post-holder will lead and support practice teams, maintain compliance with all relevant healthcare regulations and professional standards, and drive high standards of patient care, operational performance and financial sustainability across the group.

Key responsibilities

Leadership and people management

Provide visible leadership across all practices, setting expectations, modelling professional behaviours and fostering a positive, collaborative culture. Line-manage practice leads and administrative teams; oversee recruitment, induction, rota management, performance reviews, and conduct/absence processes in line with company policies and employment law. Support clinical leaders (principals/clinical directors) in workforce planning, succession planning and staff engagement, ensuring teams are well supported to deliver safe, high-quality care.
Clinical operations and patient care

Oversee day-to-day operational workflows (reception, chair utilisation, appointment book management, patient flow) to maximise access and minimise waiting times. Ensure practices consistently deliver a high standard of patient experience, including effective communication, complaints handling, and adherence to GDC "Standards for the Dental Team" and NHS Terms of Service where applicable. Coordinate cross-site initiatives such as recall systems, referral processes, emergency/urgent care arrangements and infection prevention and control protocols.
Governance, compliance and risk

Ensure that each practice complies with relevant legislation, national guidance and regulatory standards (e.g. GDC standards, NHS Scotland requirements, health and safety, data protection, radiation, decontamination). Maintain robust policies, SOPs and audit cycles across the group; monitor incident reporting, complaints, and patient feedback, leading improvement actions where required. Support preparation for inspections, clinical governance meetings and external audits, ensuring accurate records and evidence are available.
Financial and business management

Work with owners/directors to develop and manage practice budgets, monitor income and expenditure, and deliver agreed KPIs (e.g. Item of Service delivery, chair time utilisation, wage % and overhead control). Oversee billing, claims and debt management processes (NHS and private), ensuring accurate reporting and timely resolution of payment issues. Identify opportunities to improve efficiency, grow revenue and control costs across all practices, including optimisation of diary management, stock control and supplier contracts.
Staff development and change management

Plan and coordinate training and development for staff, Lead or support service - development projects (e.g. new services, digital systems, process improvements), engaging teams and managing change effectively across multiple sites.
Communication and relationship management

Act as a key liaison between practice teams, owners/directors and external partners (NHS Boards, labs, suppliers, regulators). Facilitate regular cross-practice meetings, sharing best practice and ensuring consistent standards and processes across the group.
Person specification

Essential

Proven experience as a Dental Practice Manager or multi-site manager in healthcare, ideally within Scottish dental services. Strong leadership and people-management skills, with experience supervising teams and handling HR processes. Demonstrable understanding of dental practice operations, patient pathways and regulatory requirements (e.g. GDC standards, NHS Scotland dental regulations, data protection, health and safety). Experience of budget management, interpreting financial reports and delivering against performance targets. Excellent organisational, problem-solving and communication skills, with the ability to prioritise and manage competing demands across multiple locations.
Desirable

Experience managing multiple practices or departments. Familiarity with Scottish NHS dental contracts, practice management software and audit frameworks. Relevant management or leadership qualification (e.g. ILM or similar).

Responsibilities

Skills

Proven experience in medical office management or healthcare management with a strong understanding of clinic operations Supervising experience in a healthcare setting; familiarity with managing multidisciplinary teams Proficiency with EMR/EHR systems such as Epic, eClinicalWorks, Dentrix, Eaglesoft, and other medical software platforms Knowledge of HIPAA compliance, medical terminology, medical records management, and healthcare regulations including JCAHO standards Strong fiscal management skills including budgeting, financial oversight, and resource planning Experience with practice management software and billing systems; familiarity with managed care processes Excellent leadership abilities with effective communication skills to motivate teams and coordinate across departments Background in nursing or acute care settings is advantageous; veterinary or hospital experience is a plus for diverse practice environments Ability to handle complex administrative tasks related to human resources, medical administrative support, and clinical operations
This position offers an opportunity to lead a dedicated team within a group of well-established practices. The successful candidate will be instrumental in driving operational excellence while ensuring exceptional patient care delivery.

Job Types: Full-time, Part-time, Permanent

Pay: 30,000.00-48,000.00 per year

Work Location: In person