Job Description

Job summary

An exciting opportunity has arisen for an enthusiastic and experienced manager to provide leadership and strategic direction to our cohesive general practice team.

As new models of general practice emerge, our new manager should enjoy the challenge of driving new initiatives, be excited by new ideas and enjoy working with a fabulously supportive team.

If you are pro-active, well organised and dynamic in nature, get your application in!

Main duties of the job

Core managerial responsibilities will include business planning, financial controls and forecasting, employment of staff and HR related matters, delivery of patient services, and organisational governance.

See job description for further information.

About us

We are a small friendly practice with a dedicated team.

We have 2 GPs, and 1 GP Locum, 1 GP Assistant, 1 Practice nurse, 1 Healthcare assistant, an administration team of 3, 1 Secretary.

We also have a practice pharmacist, social prescribers, Mental Health Practitioners and podiatrists who compliment the team.

Person Specification

Essential

Ability to think critically

Well organised and able to multi-task

Able to work under pressure

A leader with excellent communication skills

Expertise in dealing with the public

Evidence of team working and being a good team player

Self-motivated

An appreciation of the importance of treating everyone fairly and without prejudice

Reliable and trustworthy

Desirable

Flexible with hours to suit the Practice needs.

Qualifications

Essential

Degree level or equivalent qualification.

Desirable

Recognised Management qualification to Diploma Level or above.

Experience

Essential

Previous practice management experience, including dealing with external organisations at management level and able to manage change.

Desirable

Experience of working in a GP Practice

Experience of working in Primary Care

Evidence of job stability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly know as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Medical Centre

Address

12-28 Glen Street

Hebburn

Tyne and Wear

NE31 1NU

Employer's website

https://www.victoriamedicalcentrehebburn.nhs.uk/

Job responsibilities

Maintain accurate record keeping and reliable accounting systems for all aspects of finance and review individual areas of expenditure and take remedial action if necessary.

Take responsibility for the PAYE and NHS Pension systems in line with inland revenue requirements., ensure financial and confidential controls are in place.

Monitor Insurance policies and ensure payments are kept up to date.

Review policies regularly

Prepare financial information for review and consideration by the GPs; carry out monthly bank reconciliation and balance monthly accounts.

Ensure practice controls are in place to maximise practice income, produce action plans/remedial plans in response to opportunities/gaps.

Forecast/calculate and arrange payment of GPs monthly drawings in line with partnership agreement; seek independent financial advice when necessary

Negotiate terms and conditions for banking and accountancy services; update and review development of financial systems and services in liaison with bank and accountant

Prepare and present annual cash flow and budget projections

Prepare final accounts and submit to the accountant.

Practice Development/Strategic Planning

Convene meetings, prepare agenda and ensure distribution of minutes as necessary

Develop practice protocols and procedures, review and update as required.

Ensure practice has adequate contingency in place

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure practice is fit for purpose and complies with all CQC requirements

Ensure practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee, review and manage an effective appointments system

Routinely monitor and assess practice performance against patient access and demand management

Maintain and effective complaints management system

Liaise with patient groups and initiate surveys and reports

Information Governance

Co-ordinate, publicise, monitor the standards of handling information throughout the practice, ensuring that employees are fully informed of their own responsibilities for maintaining the standards and that information about the standards is made available to the public where appropriate

Establish systems for the flow of patient records around the practice and the integration of information into patient records, oversee changes to record-keeping systems in line with local/national guidelines

Establish requirements for computer searches and reports, ensure completion and appropriate reporting mechanism, review and undertake necessary actions

Review the consistency of all data entry and contribute to practice policy for clinical data entry

Oversee all systems for data security and protection, ensure compliance with current legislation including Data protection

Lead process of project management for new systems or extensions of existing; undertake feasibility studies and make recommendations; plan and execute implementation

Lead IT crisis prevention; assess effectiveness of the system and safety and security of data

Human resources

Take responsibility for the management of clinical and non-clinical staff

Review effectiveness of staff meeting: chair and co-ordinate the agenda, ensure implementation of action points: encourage multi-disciplinary team meetings

Undertake detailed workload analysis for all staff, arbitrate on issues of workload, undertake skill mix review and implement necessary changes

Contribute to local workforce planning; forecast practice workforce needs; manage the recruitment process for all staff.

Forecast practice staff training needs; facilitate or run in-house training; organise the induction of all staff; identify the facilitate appropriate external training; actively participate in local training needs analysis projects

Keep up to date with employment legislation and ensure that all practice policies and paperwork including contracts comply with statutory requirements; make amendments as necessary; promote good employment practice

Manage practice discipline and grievance procedures for all staff

Conduct staff appraisals

Patient & Community Service

s

Monitor practice information; monitor effectiveness and quality of practice information and image

Undertake health needs analysis; plan, review and implement clinics in response to identified local needs

Manage practice-based complaints procedure; establish procedures to minimise complaints: monitor levels of patient satisfaction

Maintain and manage a robust safeguarding child and adults' system

Keep up to date with; local service provision; represent the practice at external meetings; establish effective relationships with local healthcare consumer organisations etc

Confidentiality

While seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post holder will assist in promoting and maintaining their own health, safety and security as defined in the practice Health & Safety policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy safe way and free from hazards

Understand and apply the principles of cold chain

Assist with risk assessments procedures, ensure the safety of the patient, self and colleagues as reasonably practicable at all times

Equality and diversity

The post holder will support the equality, diversity and rights of the patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non -judgemental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development

Taking responsibility of own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post holder will strive to maintain quality within the Practice and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Work effectively with individuals in other agencies to meet patients' needs

Effectively manage own time, workload and resources.

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members sharing and requesting information as appropriate, dealing with external agencies as necessary

Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of services

Apply Practice policies, standards and guidance

Discuss the other members of the team how the policies, standards and guidelines will affect own work

Participate in audits where appropriate.

Job Type: Part-time

Pay: 25,096.29-54,279.00 per year

Expected hours: 30 per week

Benefits:

Company pension On-site parking
Work Location: In person