Job Description

Job Summary

We are seeking an experienced, highly organised, and commercially minded Practice & Operations Manager to oversee the day-to-day operational, financial, and compliance functions of a busy and well-established law firm. This is a hands-on, multi-disciplinary role requiring strong leadership, regulatory awareness, and the ability to manage multiple operational areas simultaneously.

The successful candidate will act as a central pillar of the firm, ensuring ongoing SRA and CQS compliance, maintaining financial oversight, coordinating IT and office operations, supervising staff, and supporting a professional client experience at all times. This role offers an excellent opportunity for a proactive individual with strong practice management experience to play a key role in the stability and efficiency of the firm.

Duties

Oversee the daily operations of the law firm to ensure a smooth, compliant, and professional working environment Ensure ongoing compliance with SRA regulations, CQS requirements, and internal policies and procedures Maintain and update firm-wide compliance documentation, training records, and regulatory registers Support the MLRO and assist with AML processes, file reviews, and internal compliance checks Manage financial administration including supplier payments, bookkeeping oversight, expense tracking, and budgeting support Oversee payroll processing and liaise with external accountants and auditors where required Act as liaison with IT support providers to manage systems, data security, and GDPR compliance Supervise and support secretaries, paralegals, and administrative staff Manage office operations including health & safety, fire safety, facilities, and supplier contracts Coordinate reception and front-of-house functions, including calls, post, client enquiries, and meeting room management Administer connected property accounts, including ground rent records, demands, and payment tracking Manage and update the firm's online presence and oversee client feedback and reviews

Skills

Proven experience in a law firm practice management or senior office management role Strong understanding of SRA rules, regulatory compliance, and legal office procedures Experience overseeing financial processes including payments, bookkeeping, and payroll Confidence handling sensitive, confidential, and regulatory matters with discretion Excellent organisational skills with the ability to manage competing priorities effectively Strong leadership and people-management skills Professional communication skills, both written and verbal Competence using legal and financial systems such as LEAP and Xero (desirable) Ability to work under pressure while maintaining accuracy and attention to detail
This position offers a varied and responsible role within a professional legal environment, where strong operational leadership and attention to detail are highly valued. The ideal candidate will demonstrate a proactive and reliable approach to practice management, contributing directly to the firm's efficiency, compliance, and client service standards.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Work Location: In person