Job Description

Responsibility for the smooth, efficient and profitable running of the practice. Provide leadership, direction and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. To manage performance and quality standards, data quality issues, providing advice and guidance to all practice staff. To oversee the claims process for work undertaken as part of enhanced national or local services, and any other schemes as applicable.



To keep the partners abreast of forthcoming changes within the NHS applicable to the business and managing the change accordingly. Strategic management and planning: - Keep abreast of current affairs, developments within the NHS and identify and take action to potential opportunities and threats offering options for consideration by the partners. Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development. Monitor and evaluate performance of the practice team against objectives; identify and mange change.



Develop and maintain effective communication both within the practice and with relevant outside agencies. Assess and evaluate accommodation requirements and manage development and expansion plans. Human resources: - Ensure personnel records are maintained for all staff, including DBS checks, absenteeism and training records. Implement mandatory and personal development training.



Implement induction training for new staff. Oversee the recruitment and retention of staff and provide a general personnel management service. Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.



Manage staffing levels within target budgets. Evaluate, organize and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role. Liaise with the Hull York Medical School and GP training scheme regarding student/specialty registrar placements, rotas and contractual matters. Develop and implement effective staff appraisal and monitoring systems.



Motivate, support and mentor staff both as individuals and as team members. Oversee staff holidays. Oversee and/or organize admin/clinical staff timetables, work rotas and holiday cover. Implement effective systems for the resolution of disputes and grievances.



Manage staff probation, under performance, sickness absence, and all other HR functions within practice policies. Keep abreast of changes in employment legislation. Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies). Conducting staff surveys.

Finance:

- Maintain and oversee practice bank accounts and reconcile income and expenditure. Implement and maintain insurances for the practice. Prepare claims for enhanced and other services and ensure payment received. Monitor monthly claims and invoice submissions for receipt.



Manage the practice payroll including reconciling payments to HMRC and Pension Agency. Maintain and update staff pension records and inform NHS Pension Agency of any changes. Organisational: - Oversee practice meetings, convene meetings, prepare agendas and ensure distribution of minutes as necessary. Develop practice protocols and procedures, review and update as required.



Manage the procurement of practice equipment, supplies and services within target budgets. Develop and review Health and Safety policies and procedures and keep abreast of current legislation. Arrange appropriate insurance cover Ensure that the practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Understand the requirements of the Care Quality Commission (CQC) and play ad active part in implementing and maintaining requirements for inspection Premises and Equipment: - Responsibility for the security, repairs, insurance and maintenance of premises, services and equipment Ensuring the practice complies with aspects of Health and Safety at Work (HASAW) legislation Information Technology: - Evaluate and plan practice IT implementation and modernisation Keep abreast of the latest development in primary care IT and regularly update the practice team Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes. Maintain the practices website.

Patient Services:

- Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Routinely monitor and assess practice performance against practice targets Develop and implement an effective complaints management system Manage and deal with complaints both formal and informal from patients or outside organisations Liaise with the practice patient group Understand the Data Protection Regulation and deliver services consistently adhering to the regulation Conduct annual patient surveys External relationships: - Ensuring sufficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor and other bodies. Production of Performance and Quality Information: - To be aware of national, local and practice quality standards for chronic disease management. To provide support to clinical subgroups in correctly identifying and targeting patients for assessment and treatment. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.



To provide advice and support for clinical subgroups and to produce regular reports on the progress of these groups in achieving their targets. To assist in the production of information for clinical audit as requested by the clinical subgroups. Data Quality: - To work with the ICB to validate patient information, performing regular checks and quality audits. To be responsible for mapping patient information flows.



To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to. Practice administrator for clinical system To oversee the administration of the clinical systems, ensuring staff complete housekeeping and backups as outlined in the practice policy. To ensure the clinical integrity of the system working with the ICB to implement their guidance. To oversee the security and validation processes for the clinical system.



To provide support advice and training for current and new practice staff in the use of the clinical system Practice co-ordinator for IT hardware To maintain an equipment log ensuring that ICB and practice owned equipment is readily identifiable. To provide support and training for current and new staff in resolving simple problems with PCs and printers. Health & Safety: - The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. Quality: - The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.

Communication:

- The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: - Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Personal/Professional Development: - The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Equality and Diversity: - The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.