KEY RESPONSIBILITIES Staff Leadership, People & Culture Maintain and develop the high-performing, respectful, and inclusive culture across both clinical and non-clinical teams. Promote and maintain an environment of honesty and openness in interpersonal relationships which underpins our workplace as a place for learning Establish organisational development needs and facilitate appropriate CPD, linking individual development needs to planned practice development to enable a culture of continuous personal learning. Develop and train staff being mindful of personal development and succession planning. Monitor and evaluate performance and review with the management team.
Support the development of GP trainees, student placements, and apprenticeships where applicable. Delegate effectively to your direct reports: Clinical Services Team Manager, Patient Support Team Supervisor, Nurse Team Supervisor, Finance & HR officer. The PM role is also named operational manager of our 3 salaried GPs. Lead and have a strategic overview on recruitment, workforce planning, appraisals, and staff wellbeing initiatives.
Work collaboratively with our external HR advisor; keep up to date with changes in employment legislation and practice. Maintain up-to-date HR documentation such as job descriptions, employment contracts, training documents and employment policies. Enable & deliver effective internal communications eg monthly HR update & TeamNet. Maintain & develop the quality & usefulness of TeamNet as a resource.
Ensure robust systems are in place so the Partners can be confident that: compliance and statutory obligations are met for staff team. all personnel have training that is compliant in line with local and national requirements. a positive and effective staff appraisal system, including PDPs are in place. effective systems are in place for the resolution of disputes and grievances.
Manage the Partnership Partnership meetings support and participate in monthly evening Partnership Meetings, taking responsibility for action & implementation. Partnership agreement & partnership changes keep agreement up to date and in line with current best practice. Lead recruitment process. Year-end accounts process including partners current account management- lead the process in a proactive & timely way, working closely with Finance & HR Officer.
Ensure transparency and probity so all partners trust the process & outcome. Ensure partnership decisions and partnership important information is recorded & documented on TeamNet. Manage all partnership records. Finance Lead on financial planning & reporting.
Provide quarterly cash-flow and profit forecasts. Prepare and manage the annual practice budget. Constant review of resource allocation against demands most especially, payscales. Make recommendations, agree & implement actions as needed.
Monitor income and expenditure across all revenue streams -GMS, QOF, Enhanced Services, PCN income, other non-NHS contracts held by the practice. Ensure payroll, pensions, and financial compliance are managed accurately. Ensure that any project is working to its business plans, financial plans and targets. Support the Partners and management team to develop and implement processes to achieve targets and business objectives maximise income from QoF and other sources.
Understand and report on the financial implications of contract and legislation changes. Liaise with, & maintain relationships with, the accountant and bank as appropriate. Strategic Planning & Development Organisational development oversight and leadership of organisational effectiveness, structure, processes, culture, and behaviours, to ensure the organisation performs at its best and to the SMP ethos. Working across the whole organisation, manage change and prioritising culture, behaviour, employee experience, and leadership.
Business & service development, innovation & change Working closely with the partners, contribute to and deliver on the long-term strategic goals of the practice across both business decisions and service delivery. Analyse external changes in policy, commissioning, and local health needs. Identify opportunities for growth, improvement and increasing income. Contribute to development of new or alternative services meeting the needs of patients and the community.
Lead change programmes aligned to practice goals. Innovate and disseminate new approaches/perspectives Care pathways - review & development care pathway and care protocols & policies. Maintain & develop the practice reputation for smooth administration of patient care Represent St Martins Practice in the wider health and care community, forging links with other GP Practices, Practice Managers, healthcare providers and relevant agencies and in particular working collaboratively with Chapeltown PCN. Chapeltown Primary Care Network manage and develop this key relationship for the benefit of local citizens, our patients, represent the practice at PCN Board and other meetings, proactively participate in PCN strategy development and delivery of goals working at all times in a true collaborative fashion.
Represent St Martins Practice in our local community, maintaining & developing relationships with community groups and stakeholders. Operational management and performance Oversee day-to-day operations of the practice including: IT systems, premises & facilities, staff rotas & absence management. Maintain and update policies, procedures and SOPs in line with best practice and regulation Work closely with colleagues to ensure effective operational performance across all areas of the business & service including: health & safety, fire safety, infection control, significant event reporting, personal safety & security, risk assessment, confidentiality, occupational health, contingency & continuity planning, maintenance of practice equipment and supplies & stock, insurance cover. Work closely with colleagues to ensure effective delivery of contracts: core contract & enhanced services, QOF, local quality schemes.
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