Job Description

We're seeking an experienced and motivated Practice Manager to join our fantastic team at Adams Vets, you will support our Director of Practice and Clinical Services in managing our two busy practices. This role is ideal for someone with strong leadership skills, a sharp eye for operational efficiency, and a passion for delivering excellent client service.


Role Details


As Practice Manager, you will be instrumental in overseeing day-to-day operations. You'll work closely with the Director of Practice & Clinical Services managing budgets, financial reporting, and billing processes to ensure efficiency and profitability, while also maintaining strong client relationships by delivering exceptional customer service and addressing any concerns promptly. The role includes developing and implementing procedures to optimise operational efficiency, such as scheduling, inventory management, and patient flow, along with ensuring full compliance with relevant laws, regulations, and veterinary standards. You will also uphold health and safety protocols to maintain a safe environment for staff, clients, and animals, and proactively address operational challenges by identifying practical solutions that enhance both practice performance and client satisfaction.
Your focus will be on ensuring a smooth-running clinic environment where staff feel supported and patients and clients receive the highest standards of care.


Work Schedule


This is a flexible role offering between 30 and 40 hours per week, with rota patterns and working hours open to negotiation. We are happy to consider full-time or part-time candidates to find the right fit for you and the business.


About the team


At Adams we are a friendly, supportive team, comprised of our Director of Practice & Clinical Services, 4 vets, 5 registered veterinary nurses alongside another 8 dedicated support staff.


Adams's two clinics are based in the vibrant city of Liverpool, perfect for those seeking a balance between busy city living and the tranquility of the countryside, with both North Wales and the Lake District not too far away


About You


The ideal candidate will have proven experience managing teams in a veterinary or similar healthcare setting, with the ability to optimise operations and lead with a positive, "one team" approach. Excellent communication and organisational skills are essential, alongside the ability to build strong relationships within the veterinary community and deliver outstanding client service.
A full, clean driving licence is required as you will be supporting two practice locations.


Because Our People Matter


We recognise that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive base salary of up to 34,000 DOE, you will benefit from:


Work Life Balance


*6.6 weeks annual leave
*Increasing holiday allowance based on length of service
*Your birthday as a paid day off


Wellbeing


*Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
*Private Medical Insurance
*Cycle to Work scheme
*Initiatives focused on employee wellbeing, including discounted gym membership
*Non-accidental injury support


Development


*550 CPD allowance with 24 hours paid pro rata
*Certificate Support
*Learning and development opportunities via the IVC Evidensia Academy
*Access to Vetlexicon - our online encyclopaedia provider
*All our Vets & Nurses can apply for research funding
*Infection Prevention and Control Programme
*Quality Improvement Programme


Professional Memberships


*VDS cover
*RCVS fees


Additional


*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension - 5% Employee / 3% Employer
*Discounted staff pet care


Up to 36,000 DOE


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.


Work Location: In person