Job Description

About Private Physiotherapy ltd

Private Physiotherapy & Rehabilitation Clinic, based in East London (Ilford/Stratford area), specializes in delivering evidence-based, personalized physiotherapy services for patients of all ages--from young children to older adults. Their expert team supports a wide range of needs, including developmental, neurological, musculoskeletal conditions, sports injuries, and post-surgical recovery.

Job summary

Practice Manager 37.5 Hours per Week, Full time, Permanent

Location: City Gate House, 246-250 Romford Rd, London E7 9HZ

Main duties

Business Development & Client Acquisition:

Identify and engage with potential new clients to secure new contracts, including private clients, solicitors, Case managers, care homes, schools, and corporate partners.

Prepare and present proposals to potential clients, outlining services and value proposition.

Conduct regular follow-ups with potential clients to nurture relationships and move contracts forward.

Clinic-based duties

Oversee the day-to-day operations of the clinic and the logistics of our off-site services. Manage clinic schedules, appointments, and patient flow to optimize physiotherapist availability for both in-clinic and off-site visits. Maintain and update all operational policies and procedures, ensuring the compliance. Manage and procure clinic supplies, equipment, and consumables, ensuring adequate stock levels are maintained for both the clinic and mobile services. Implement and maintain all health and safety protocols, ensuring a safe environment for both staff and patients.

Patient & Client Management:

Act as the primary point of contact for all patient and client queries, providing a professional and empathetic service.

Manage relationships with key partners, including solicitors, medical provider agents, and care homes, ensuring timely communication and efficient case management for all services.

Handle new patient registrations, booking appointments, and managing a patient waitlist, specifically coordinating home visits, school visits, and care home visits with the relevant parties.

Communicate effectively with a diverse range of clients.

Financial & Administrative:

Maintaining financial records, to include Profit and Loss, KPIs, expenses and revenue and budget planning

Manage all billing and invoicing, ensuring timely payment from patients and third-party providers for all services, including travel fees for off-site visits.

Process and track all financial transactions, including payments from walk-in patients and contracted services.

Reconcile daily financial reports and prepare weekly/monthly summaries for the clinic owner.

Staff Management:

Assist with the recruitment, onboarding, and training of new administrative staff.

Experience of managing a team including knowledge of HR processes and compliance

Manage a small team of administrative and support staff, ensuring they are motivated and productive.

Conduct regular team meetings to ensure clear communication and to address any operational issues, including challenges related to off-site services.

Job Revision and Service Review

You will be expected to participate in regular reviews of your role and responsibilities to ensure they remain effective and aligned with the needs of the clinic. This includes contributing to the evaluation of services by providing feedback on processes, client care, and operational efficiency. You will also support improvements in clinic services by identifying areas for development and suggesting practical solutions, and actively engage in discussions on service quality, outcomes, and best practices to help enhance the overall patient experience.

Job Type: Full-time

Pay: 25,812.14-34,000.00 per year

Benefits:

Company pension Flexitime
Work Location: Hybrid remote in London E7 9HZ